Jody Diedericks
Paarl
Summary
With 15 years of professional experience dedicated to public service and customer care, I excel in delivering high-quality outcomes. In my previous administrative leadership roles, I consistently achieved above 90% Customer Satisfaction Index (CSI) targets. My strengths lie in my formal, reserved, detail-oriented, and precise approach to leadership. I am adept at completing tasks and solving problems efficiently, always adhering to high standards. My extensive knowledge in public administration, combined with my passion for sports and recreation, positions me well to contribute effectively as a Sport and Recreation Officer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Principal Clerk: Customer Care
Drakenstein Municipality
02.2018 - Current
- Compiling investigational and statistical reports and summaries detailing progress on customer care initiatives for consideration in specific reports or agendas.
- Updating the complaints system with information on the municipal service delivery, staff movement in the substation, alarms triggered and enquiries/complaints received and resolved.
- Maintaining records of work in progress, notices and correspondences
- Keeping and maintaining accurate records of all complaints/enquiries received, following up on responses from relevant personnel and maintaining statistics for reporting purposes.
- Receive completed work order sheets back from staff and sign works order as completed on the complaints system.
- To ensure that laid down administrative procedures and reporting requirements are complied with and accurate information disseminated to support specific decisions/actions.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
Account Manager
Xpose Cape Winelands
02.2018 - 02.2018
- Retention & growth of portfolio accounts
- Delivering highest level of personal and direct customer service and relations
- Optimal setup of local accounts within the Cape Winelands
- Increasing profitability of new and existing accounts
- Negotiating rates/contracts/SLA's
- Man Management
- Ability to work under pressure
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Rental Sales Agent
Barloworld Avis/Budget Group
01.2006 - 02.2018
- All rental transactions and administrative processes relating to vehicle renting
- Negotiating quotations and securing reservations for new and prospective customers
- Monthly rental and administration of full maintenance plans
- Scheduling vehicle services and repairs
- Client data capturing onto Wizard system
- Product services and sales to existing and new clients
- Identifying additional product and services pertaining to individual client needs
- Effective and efficient handling and resolving of telephonic and email enquiries
- Weekly competitor pricing reviews and reporting to area manager
- Branch asset and fleet control
- In-Person vehicle delivery and quality assurance checks with new and existing clients
- Procurement of stock, assets and services
- Daily cash control, balancing, batching, review and action fleet reports
- Maintaining financial hygiene
- Managing and maintaining quality standards
- Develop and maintain customer relations
- Daily branch operational and logistical management
- Motivating, Training and developing team
- Built strong relationships with local businesses to secure advantageous partnerships and increase referral rates.
Education
Diploma in Public Administration
Lyceum Correspondence College
2023
Business Administration
ICHAF Training Institute
11.2015
ICDL Certificate - ND: Information Technology
Cape Peninsula University of Technology
12.2003
High School Diploma -
New Orleans Senior Secondary
12.2001
Skills
- Strong Communication and Interpersonal Skills
- Customer Service
- Excellent Written and Verbal Communication
- Analytical Skills
- People Management
- Direction setting
- Leadership and Peer motivation
- Scheduling and Planning
- Data entry proficiency
- Policy Enforcement
- Document Management
Certification
- Diploma in Public Administration NQF6
- NC: Business Administration Services NQF3
- Customer Care/Professional Ethics/Telephone Etiquette/Report Writing
- International Computer Driving License
- Customer Service Excellence
- Senior Certificate
References
•Wendy Williams; Supervisor, Drakenstein Municipality,
Electro-technical services: Office 021 8076932, wendy.williams@drakenstein.gov.za
• Regan Williams; Manager, Barloworld AvisBudget
Office: 021 552 6636 / Cellular: 082 542 7608 regan.williams@avisbudget.co.za
Timeline
Principal Clerk: Customer Care
Drakenstein Municipality
02.2018 - Current
Account Manager
Xpose Cape Winelands
02.2018 - 02.2018
Rental Sales Agent
Barloworld Avis/Budget Group
01.2006 - 02.2018
Diploma in Public Administration
Lyceum Correspondence College
Business Administration
ICHAF Training Institute
ICDL Certificate - ND: Information Technology
Cape Peninsula University of Technology
High School Diploma -
New Orleans Senior Secondary
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