JODY BEZUIDENHOUT
Banking And Foreign Exchange Consultant
Midrand,GP
Summary
Financial services professional bringing more than 11 years experience in Banking and Foreign Exchange. Dedicated to promoting customer satisfaction through positive, helpful and engaging experiences. Exceptional sales, service and administrative skills paired with a well-organized, diligent and honest nature.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Branch Consultant
Bidvest Bank
Durban
03.2009 - 07.2020
- Applied knowledge of banking products and services to meet customer needs and enable customers to achieve financial goals.
- Built and used effective working relationships across department, functional and geographic reporting lines to share knowledge and achieve common goals.
- Completed special actions like account transfers, stop payments and dispute investigations.
- Accurately processed routine financial transactions such as deposits, withdrawals and money transfers for customers.
- Managed and evaluated operational processes and procedures to offer retail foreign exchange products and services.
- Shared, showed and supported clients on variety of technological digital and online tools and resources to explore solutions to achieve financial goals and financial well-being.
- Responded to customer questions and concerns to deliver query resolution or escalation to supervisor if needed.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
- Sold and sought opportunities to cross-sell product solutions to customers.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Pharmacist Assistant
Atlas Pharmacy
Durban
04.2005 - 11.2008
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Education
Matric
Parkhill Secondary
01.1999 - 12.2003
Skills
Consumer banking
Teamwork and Collaboration
Developing customer relationships
Currency exchange knowledge
Compliance, banking laws and regulations
Complaint resolution
Certification
Google IT Support Professional Certificate (2021)
Accomplishments
- Earned multiple awards for outstanding customer service.
- Successfully trained and mentored new tellers over a 4 year period.
Timeline
Branch Consultant
Bidvest Bank
03.2009 - 07.2020
Pharmacist Assistant
Atlas Pharmacy
04.2005 - 11.2008
Matric
Parkhill Secondary
01.1999 - 12.2003