Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jodlyn Pillay

Automotive Parts Salesman And Administrator
Durban

Summary

With over eight years of hands-on experience in parts sales, inventory control, administration, and customer support within the automotive and IT sectors, I believe I bring the right blend of technical knowledge, customer focus, and operational discipline to make a valuable contribution to your team.

In my most recent role at Carter Renault, I handled end-to-end sales of vehicle parts, managed warranty claims, processed workshop orders, and trained new staff members on systems and procedures. My ability to manage high volumes of customer interactions while maintaining accuracy and service excellence has been a key strength throughout my career. I have also served as a SHE Representative, underscoring my attention to compliance and workplace safety. My reason for leaving is due to the company closing down and retrenchment.

Previously, I held sales and admin-focused roles at Sparesboyz, Partsmall Hyundai and Kia, and Goldwagen. I consistently exceeded sales targets—averaging over R500,000 in monthly sales—and built long-standing customer relationships. My background also includes fleet stock handling as a Storeman at Renttech, as well as technical support experience as an IT Technician at MR Back Up, giving me a diverse, adaptable skill set.

I am confident that my proactive approach, strong communication skills, and ability to perform under pressure would make me a strong asset to your company. I am eager to contribute to a results-driven team and grow within a forward-thinking organisation.

Thank you for considering my application. I would welcome the opportunity to further discuss how I can support your team and contribute to your success. I am available for an interview at your convenience.

Overview

9
9
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Parts Sales Specialist

Carter Renault
06.2022 - Current
  • Drive daily parts sales through expert advice and customer support.
  • Manage workshop parts invoicing, warranty claims, and order processing.
  • Handle administrative duties including stock control, payments, and daily banking.
  • Serve as SHE Representative, ensuring safety compliance.
  • Train and onboard new staff, supporting operational efficiency.
  • Increased customer satisfaction by providing expert advice on parts selection and application.
  • Conducted thorough research to accurately answer technical inquiries from customers and colleagues alike.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Handled all customer service issues quickly to maintain high satisfaction levels.

Parts Sales Specialist

Sparesboyz
04.2021 - 05.2022
  • Sold new and used vehicle parts, assisted with customer queries, and ensured fast service.
  • Managed inventory records, tracked orders, and assisted with training new hires.
  • Provided administrative support for quotes, invoices, and system updates.
  • Facilitated communication between departments by serving as the primary point of contact for questions related to parts availability or compatibility.
  • Played a key role in maintaining a clean, organized store environment that was conducive to efficient operations and a positive customer experience.
  • Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
  • Implemented an effective system for tracking special orders, reducing wait times for customers and improving overall satisfaction levels.

Parts Sales Specialist

Partsmall Hyundai and Kia
01.2019 - 01.2021
  • Top-performing agent with consistent R500k monthly sales.
  • Handled parts sales, quotations, workshop coordination, and stock updates.
  • Supported administrative processes and trained junior team members.
  • Streamlined order processing procedures, reducing errors and increasing efficiency.
  • Contributed to a reduction in returns by verifying the accuracy of part numbers prior to fulfillment of customer orders.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand items.
  • Recognized as a top performer within the organization due to consistently exceeding sales targets and maintaining high levels of customer satisfaction.

Junior IT Technician

MR Back Up
01.2018 - 01.2019
  • Installed Veeam backup software and provided client support.
  • Documented technical processes and managed service queries.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.

Part Sales Specialist

Goldwagen
01.2018 - 12.2018
  • Sold auto parts, managed counter service, invoicing, and stock control.
  • Assisted with returns, claims, and order fulfilment.
  • Collaborated with service department to identify opportunities for upselling and cross-selling parts.
  • Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and management.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.

Telesales Insurance Agent

Bytes People and Technology
01.2017 - 01.2018
  • Sold insurance products for leading financial institutions.
  • Recognised as top agent with average of 102 monthly sales.
  • Maintained customer records and handled follow-up admin.
  • Improved company reputation with clients through exceptional problem-solving skills and dedication to resolving issues swiftly.
  • Built strong client relationships through active listening and empathetic communication, fostering customer loyalty.

Storeman

Renttech South Africa
01.2016 - 12.2016
  • Handled receiving, issuing, and tracking of inventory.
  • Maintained stock logs and supported fleet administration needs.
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
  • Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Completed point of sale opening and closing procedures.

Education

High School Diploma -

Umzinto Secondary School
Umzinto
04.2001 - 01.2015

Skills

  • Automotive Parts Sales & Fleet Support

  • Customer Service & Relationship Building

  • Invoicing & Order Processing

  • Warranty & Claims Management

Health and safety

Environmental awareness

Marketing support

Warranty administration

Industry trends

Customer service

Certification

FAIS

Personal Information

  • ID Number: 9608145262086
  • Ethnicity: Indian
  • Criminal Offences: None
  • Health Status: Excellent
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes
  • Marital Status: Single

Timeline

Parts Sales Specialist

Carter Renault
06.2022 - Current

Parts Sales Specialist

Sparesboyz
04.2021 - 05.2022

Parts Sales Specialist

Partsmall Hyundai and Kia
01.2019 - 01.2021

Junior IT Technician

MR Back Up
01.2018 - 01.2019

Part Sales Specialist

Goldwagen
01.2018 - 12.2018

Telesales Insurance Agent

Bytes People and Technology
01.2017 - 01.2018

Storeman

Renttech South Africa
01.2016 - 12.2016

High School Diploma -

Umzinto Secondary School
04.2001 - 01.2015
Jodlyn PillayAutomotive Parts Salesman And Administrator