Jodie John Cothill
Fuel Station Manager
Utrecht
Summary
Dynamic manager with a proven track record. Efficient in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and optimized inventory control, significantly reducing waste. Skilled in shift scheduling and clear communication, driving team performance and engagement in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Manager
Utrecht Filling Station (Pty) Ltd.
06.2022 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- General Admin
- Counting, balancing and banking of daily takings
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Supervisor
Dicks Take Away
02.2016 - 05.2022
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Conducted inventory analysis to determine optimal stock levels.
- Streamlined checkout process, reducing customer wait times and boosting satisfaction.
Managers Assistant
Balele Motors (Pty) Ltd.
01.2014 - 01.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
Utrecht High School
Utrecht 04.2001 -
Skills
Team leadership
Operations management
Decision-making
Customer service
Business administration
Shift scheduling
Clear communication
Computer skills
Timeline
Manager
Utrecht Filling Station (Pty) Ltd.
06.2022 - Current
Store Supervisor
Dicks Take Away
02.2016 - 05.2022
Managers Assistant
Balele Motors (Pty) Ltd.
01.2014 - 01.2016
High School Diploma -
Utrecht High School
04.2001 -