Joanne Singh
Phoenix
Summary
Commercial professional with background in managing high-value contracts and optimising financial performance. Experienced in stakeholder engagement, budget management, and supply chain coordination. Adept at driving revenue growth and improving operational efficiency through strategic planning and negotiation.
Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 12-year background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work.
Offering strategic thinking and strong foundation in business principles, eager to learn and grow within dynamic commercial environment. Brings ability to quickly grasp market trends and financial metrics, along with proficiency in data analysis and project management. Ready to use and develop analytical skills and strategic planning in Commerce role.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Commercial Manager
Country Road Group
12.2022 - Current
- Managed sales records and analysed trends to uncover underserved areas
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Used excellent commercial acumen to monitor and analyse progress, aiding delivery against sales targets.
- Managed and developed sales forecasts, collaboratively working with the marketing team to align strategies.
- Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.
- Monitored sales growth versus budget expectations and implemented marketing strategies and business plans.
Team Leader
Woolworths Gateway
11.2014 - 11.2022
- Staff coaching
- Operations- receiving/ despatching stock
- PPC -Point of sale management
- Planner communication - weekly feedback, Top performers, size availability requests, store to store consolidations
- Visual- merchandising of product according to store presentation guide
- Management trading skills- managing replenishment, policies effectively carried out, Admin (weekly packs), money mapping, store visits
- Let’s talk methodology – Employee Engagement
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Delivered quality service with friendly and professional demeanour.
Senior Sales Consultant (Flexi 40)
Woolworths Gateway
07.2014 - 10.2014
- Advised customers on product range, price, delivery, warranties and product use.
- Met sales targets through proactive promotion and excellent customer service.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Shared new products and promotions with customer to encourage sales.
Sales Consultant (Flexi 28)
Woolworths Gateway
03.2013 - 06.2014
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
Data Capturer
Expanding Brands
02.2013 - 03.2013
- Corrected errors in data to prevent duplication across systems.
- Scanned documentation and entered into database to maintain accurate records.
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Created and maintained spreadsheets using Excel.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Assisted with answering phone calls and emails and delivering mail to support administrative staff.
Education
Bachelor of Commerce - Accounting
Richfield Graduate Institute of Technology
01.2019 - 05.2022
Skills
Leadership and training
Certification
TEFL - 120 Course Completed
Accomplishments
- L&D Money Sense Work shop
- Finance Work shop
- Operations Workshop
- Structured Problem solving workshop
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Microsoft Excel by completing templates with accuracy and efficiency.
- Collaborated with team of 50 in the development of Training program's & CSI Development
- Documented and resolved conflict which led to collaboration
Timeline
Service Award
03-2023
Commercial Manager
Country Road Group
12.2022 - Current
TEFL - 120 Course Completed
02-2022
Bachelor of Commerce - Accounting
Richfield Graduate Institute of Technology
01.2019 - 05.2022
Team Leader
Woolworths Gateway
11.2014 - 11.2022
Senior Sales Consultant (Flexi 40)
Woolworths Gateway
07.2014 - 10.2014
Sales Consultant (Flexi 28)
Woolworths Gateway
03.2013 - 06.2014
Data Capturer
Expanding Brands
02.2013 - 03.2013
Similar Profiles
JANICE KLUENDERJANICE KLUENDER
Dual Site Concession Manager at Country Road Group (Country Road And Trenery)Dual Site Concession Manager at Country Road Group (Country Road And Trenery)
Deepy KaurDeepy Kaur
Flagship Store Manager at Witchery || Country Road GroupFlagship Store Manager at Witchery || Country Road Group
Eoin O ReillyEoin O Reilly
Production Coordinator at Country Road GroupProduction Coordinator at Country Road Group