Experienced Professional in Business Analysis, Process Optimization, and Product Ownership Proven expertise in leveraging a hierarchical approach to end-to-end process modeling, from enterprise-level overviews to detailed workflows, aligned with Agile SDLC to deliver optimized, data-driven solutions. Skilled in analyzing as-is processes, identifying inefficiencies, and defining to-be visions grounded in SMART business objectives. Bridge business and technical teams by translating requirements into actionable user stories, driving stakeholder collaboration, and ensuring alignment with strategic goals. Proficient in utilizing data visualization and reporting tools to guide decision-making and achieve measurable results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Career Pause
Self employed
06.2023 - 10.2024
Focused on full recovery from a major injury and professional development.
Eager to take on a new challenge.
Product Owner | Senior Business Analyst
Algo Technologies (IT Services & Development)
Johannesburg
05.2013 - 04.2023
Spearheaded the alignment of as-is processes with to-be visions to support Agile SDLC workflows, delivering optimized solutions.
Conducted requirement prioritization sessions to align product development with SMART business objectives, ensuring a clear product vision and user story development.
Developed and maintained data visualization dashboards using Power BI, enhancing stakeholder engagement and informed decision-making
Managed stakeholder collaboration in Agile environment, Scrum ceremonies and aligning product development with business objectives
Led requirement prioritisation meetings to align product development with stakeholder goals and business strategy, ensuring optimized value delivery
Implemented streamlined process models in finance, operations, and HR systems, reducing bottlenecks, and enhancing cross-functional collaboration.
Led initiatives to align Salesforce configuration with business processes.
Facilitated cross-functional collaboration to enhance alignment and achieve project milestones.
Efficient communication at all levels of the organization, from C-suite executives to end users.
Developed and maintained the product roadmap, gathered business needs, and delivered Product Requirement Documents (PRD).
Produced and maintained transparent Agile artifacts.
Managed and mentored junior team members, ensuring effective knowledge transfer and project execution.
Logistics Analyst
Low Carb Lifestyle (FMCG)
Pretoria
11.2012 - 04.2013
Developed a national distribution model and managed cold chain logistics resources.
Analyzed logistics operations to identify areas of improvement and cost savings opportunities.
Created reports on inventory levels, delivery times, transport costs, and performance metrics.
Senior Business Analyst
Magna BC (Consulting)
Pretoria
06.2009 - 10.2012
Managed stakeholder relationships to elicit and analyze business needs, translating them into actionable IT solutions
Facilitated Joint Application Design (JAD) sessions for high-risk, full Waterfall SDLC implementations, ensuring alignment between stakeholders and IT teams
Utilized process modelling tools like Visio and ARIS to design workflows that supported full SDLC implementations, improving team alignment
Conducted risk assessments for project phases, recommending adjustments to keep projects on track and within scope.
Business Analyst
SABMiller (Manufacturing)
Johannesburg
08.2008 - 05.2009
Handled configuration management
Master Data Management
Data extraction/transformation (SQL)
Business Analyst
MTN (Telecom)
Johannesburg
01.2008 - 06.2008
Conducted object-oriented business process modeling for procurement
Calculated and automated BBBEE procurement spend
Principal Analyst
Standard Bank (Banking)
Johannesburg
01.2006 - 11.2007
Led process engineering initiatives, leveraging hierarchical process modeling to streamline workflows across multiple financial products
Ensured compliance with National Credit Act through targeted analysis of client-facing documentation, reducing revenue risk by over 30%
Centralized transactional reporting to improve cross-departmental data alignment and operational efficiency.
Business Solutions Partner
Sentient Technologies (Consulting)
Pretoria
01.2002 - 11.2005
Unpacked Information Architecture.
Performed organisational workflow study.
Gathered business requirements to address gaps in information architecture.
Designed solutions for bespoke financial applications (Cash Management, Guarantee Administration, Treasury Administration, Budgeting and Forecasting).
Education
Bachelor of Engineering - Industrial and Systems
University of Pretoria
04.2002
Skills
Requirements Gathering and Functional Specifications
Stakeholder Alignment
Agile Product Development
Process Optimization & Risk Mitigation
Data Visualization & Insights
Process Modeling and Analysis
Hierarchical Process Modeling (UML, BPMN, ARIS, Visio)