Summary
Overview
Work History
Education
Skills
Languages
Interests
Hobbies
Timeline
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Jeané Murray

Jeané Murray

Senior Sales Representative
George

Summary

Adept at strategizing for market expansion and excelling in customer service, I significantly enhanced client satisfaction and sales targets at James Nash Agencies. My expertise in relationship building and materials sourcing, coupled with a knack for problem-solving, drove substantial growth. Achieved a notable increase in market share through innovative sales techniques and strong client partnerships.

Overview

14
14
years of professional experience

Work History

Senior Sales Representative

James Nash Agencies
03.2020 - Current
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.
  • Developed new territories for expansion, resulting in increased market share.
  • Led training sessions for new clients to quickly onboard.
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Organized trade shows and industry events to increase brand visibility and generate leads.
  • Enhanced client loyalty by providing personalized support and addressing concerns promptly and professionally.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Maintained personnel records and updated internal databases to support document management.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Sorted documents and maintained organized filing process.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Increased customer service success rates by quickly resolving issues.

Buyer and Receiver

Build It
01.2019 - 03.2020
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
  • Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
  • Negotiated better payment terms with suppliers, improving cash flow management for company.
  • Improved inventory accuracy and control by implementing new barcoding system, reducing discrepancies and improving audit results.
  • Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
  • Managed and maintained purchase orders and invoices.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Researched and identified new suppliers and vendors.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Set up new sales displays each week with fresh merchandise.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Received new stock and input values into computer system.
  • Improved stock accuracy by conducting regular inventory counts and updating records accordingly.

Assistant Manager

Cell C
03.2017 - 01.2019
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
  • Delivered excellent after-sales support including warranty information provision; fostering customer loyalty.
  • Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Assistant Teacher

Platina Primary
04.2013 - 11.2016
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.
  • Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
  • Participated in professional development workshops, staying abreast of best practices in education.
  • Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
  • Improved athlete performance by developing tailored training programs and incorporating sports science knowledge.
  • Cultivated a positive team culture by emphasizing the value of teamwork, commitment, and sportsmanship both on and off the field.

Assistant Game Lodge Manager

Merensky Game Lodge
01.2012 - 02.2013
  • Conducted thorough analysis of market trends to inform pricing strategies and promotional offers.
  • Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Coordinated with conservation organizations, contributing to release programs of rehabilitated animals.
  • Monitored animal behavior for signs of stress, adjusting care plans to improve well-being.
  • Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
  • Conducted guided tours, offering insightful stories about animals to enhance visitor satisfaction.
  • Improved visitor engagement with educational talks, sharing insights on animal conservation and behaviors.
  • Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
  • Increased public awareness about wildlife conservation efforts via engaging educational programs at local schools and community events.

Dance Instructor

Do-Do Dance School
Vander
04.2011 - 12.2011
  • Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Planned and oversaw group, couples, and individual dance performances.
  • Offered one-on-one instruction to students by appointment.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
  • Taught and explained choreography by breaking down steps and demonstrating moves.

Junior Graphic Designer

Sanray Signs
01.2011 - 03.2011
  • Assisted senior designers in refining creative concepts for successful advertising campaigns.
  • Developed print materials such as brochures, banners, and signs.
  • Collaborated with the marketing team to create visually appealing social media content.
  • Designed website layouts, templates, and unique branded looks.
  • Met with customers to present mockups and collect information for adjustments.
  • Stayed current on design trends, regularly attending workshops and conferences to expand skill set and knowledge base.
  • Enhanced brand visibility by designing eye-catching marketing materials for clients.
  • Completed final touches for projects before rollout.
  • Delivered polished presentations to clients showcasing finalized design concepts and proposals.

Education

Graphic Design And Web Development

CTU
Potchefstroom, South Africa
12.2010

High School Diploma -

Northern Cape Agricultural High School
Jan Kempdorp, South Africa
04.2001 -

Skills

Customer Service

Problem-Solving

Strategizing

Materials sourcing

Sales experience

Relationship Building

Languages

Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
German
Beginner (A1)

Interests

Traveling

Culture

Animals

Nature

Documentaries (Crime, nature, animals)

Hobbies

  • Dog Shows (Breed & Agility)
  • Horse Riding
  • Fishing
  • Geocaching (Treasure Hunt)


Timeline

Senior Sales Representative

James Nash Agencies
03.2020 - Current

Buyer and Receiver

Build It
01.2019 - 03.2020

Assistant Manager

Cell C
03.2017 - 01.2019

Assistant Teacher

Platina Primary
04.2013 - 11.2016

Assistant Game Lodge Manager

Merensky Game Lodge
01.2012 - 02.2013

Dance Instructor

Do-Do Dance School
04.2011 - 12.2011

Junior Graphic Designer

Sanray Signs
01.2011 - 03.2011

High School Diploma -

Northern Cape Agricultural High School
04.2001 -

Graphic Design And Web Development

CTU

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Jeané MurraySenior Sales Representative