Jiyaad Mahomed
Cape Town
Summary
Experienced IT technician with over a decade in desktop, network, and server sectors. Skilled in IT support, project management, and application support. Motivated, confident, and committed to producing top-quality work and achieving goals. Open to international opportunities and willing to relocate. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
User Technology Analyst
Ninety One
04.2024 - Current
- Provide second and third-line technical support, specializing in application software and hardware troubleshooting
- Support regional and global workforce on-site and remotely
- Manage IT supplies and maintain asset register
Desktop Support Engineer
iOCO
07.2023 - 04.2024
- Supported top-level management users and provided support to multiple branches
Senior Field Support Engineer
Wireless LAN Solutions (Pty) Ltd
02.2021 - 07.2023
- Provided IT support to multiple client sites
Field Support Engineer
Integr8SA
07.2016 - 02.2021
- Provided IT support, including end user solutions, server, network, and wifi network solutions
First Line Engineer
Datacentrix
04.2015 - 06.2016
- Troubleshot client issues and monitored client networks, systems, and backups
Desktop Support Engineer
Datacentrix
02.2013 - 02.2014
- Based at Datacentrix head office
- Position: Desktop support engineer
- Learnership NQF Level 4 - Technical support
- Completed NQF level 4 technical support certification during a learnership at Datacentrix
- The first three months of the learnership consisted of classes taught at the Torque IT campus
- The following nine months consisted of work experience in form of a desktop support engineer role within the company
Education
IT Academy - School - Software Programming, Database Fundamentals, HTML5, JavaScript, CSS3, C#, Transact-SQL, ASP.NET, Azure, Python, Java, ISTQB, AWS
IT Academy
02.2022
NQF Level 5 - System Support
Torque IT
02.2016
NQF Level 4 - Technical Support
Torque IT
02.2014
Matric - Grade 12, Bachelors pass
Benoni High School
01.2012
Skills
- Microsoft Azure
- Microsoft Intune
- Active Directory
- Computer Repair
- Help Desk Support
- Microsoft Exchange
- Office 365
- Networking
- Operating Systems
- Printer Support
- Remote Desktop
- Server Administration
- Technical Support
- Windows Server
- Powershell
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals, 02/25
- Microsoft Certified: Azure Fundamentals, 12/24
- Email Security Cloud Gateway Advanced, 03/26
- Microsoft 365 Certified: Fundamentals, 03/24
- Mimecast Awareness Training, 10/25
- Web Security Certification, 09/25
Hobbies and Interests
- Soccer
- Swimming
- Reading
- Boxing
- Working out
References
- Abed Mahomed, Service Delivery Manager at Datacentrix, Abedmahomed0@gmail.com, 066 247 3471
- Gideon Joubert, Desktop Support Manager at Datacentrix, 084 996 2029
- Hamilton Mnisi, Site Supervisor at Mpact, Hmnisi@mpact.co.za, 072 645 1651
- Yaseen Kayat, Security Analyst at Mpact, Ykayat@mpact.co.za, 079 645 5588
- Dilshaad Sayed, Service Desk Manager at Techsource, Dsayed@mpact.co.za, 084 599 8881
Languages
- English, Native
- Afrikaans, Conversational
Affiliations
- Most Dedicated Player of the year 2024 - Soccer Award Debeer AFC
Timeline
User Technology Analyst
Ninety One
04.2024 - Current
Desktop Support Engineer
iOCO
07.2023 - 04.2024
Senior Field Support Engineer
Wireless LAN Solutions (Pty) Ltd
02.2021 - 07.2023
Field Support Engineer
Integr8SA
07.2016 - 02.2021
First Line Engineer
Datacentrix
04.2015 - 06.2016
Desktop Support Engineer
Datacentrix
02.2013 - 02.2014
IT Academy - School - Software Programming, Database Fundamentals, HTML5, JavaScript, CSS3, C#, Transact-SQL, ASP.NET, Azure, Python, Java, ISTQB, AWS
IT Academy
NQF Level 5 - System Support
Torque IT
NQF Level 4 - Technical Support
Torque IT
Matric - Grade 12, Bachelors pass
Benoni High School
Similar Profiles
DANA HILDEBRANDTDANA HILDEBRANDT
Head of Consultant Relations, North America at Ninety OneHead of Consultant Relations, North America at Ninety One
Magdalena DekundyMagdalena Dekundy
Tattoo Artist at Aura Ninety FourTattoo Artist at Aura Ninety Four
Kelly AndersonKelly Anderson
Counseling Assistant at Greenwood School District 52/Ninety Six HSCounseling Assistant at Greenwood School District 52/Ninety Six HS