Jino Tokelo Makau
Germiston,NW
Summary
Adaptable and results-driven professional with a background in ERP support, business process improvement, and software testing. Over 5 years of experience across the full software development lifecycle, specializing in ERP (Syspro & SAGE X3) systems, SQL reporting, and stakeholder engagement. Proven track record in translating business requirements into actionable technical deliverables. Currently seeking to transition into a focused Business Analyst role within a dynamic, agile-driven environment.
Overview
11
11
years of professional experience
Work History
ERP SUPPORT ADMIN
Sturrock & Robson Industries
03.2024 - Current
- Gathered and analyzed business requirements to optimize ERP workflows.
- Identify business requirements enhancement and improvements.
- Manage and support business applications.
- Facilitate and support IT on infrastructure and technical areas of concern.
- Vendor Management.
- Analyze and regulate ERP application.
SUPPORT CONSULTANT
Linqit Solutions (Pty) Ltd
10.2021 - 01.2023
- Worked closely with clients to understand operational challenges and propose system-based solutions.
- Syspro Administration of multiple customer sites - Remote and attending customer sites.
- Creating Refresh-able reports using Excel and ODBC.
- Creating subscription reports using SSRS (SQL Server Reporting Services).
- Syspro support and troubleshooting with users from various departments.
- SQL Database administration (Restore, Backup, updating tables and Syspro data, creating views, writing queries for reports).
- Using Nucleus Portal to process waybills from Syspro Sales Orders (3rd Party Software).
- Troubleshooting Translution queries in relation to Syspro (3rd Party software).
- Creating, Maintaining, and updating Stationary Formats using Crystal Reports.
- Delivered Syspro user training and conducted UAT for updates and customizations.
- Facilitated agile-style client meetings and maintained documentation.
- Produced content for youtube and social media channels to enhance brand visibility.
SYSPRO ADMINISTRATOR
Gayatri Paper Mills/Golden-Era Group
04.2021 - 10.2021
- Supported Syspro across multiple divisions.
- Led report creation, SQL data management, and system troubleshooting.
- Maintained Crystal Reports for documentation templates (invoices, dispatch notes).
FINANCIAL MARKET ANALYST & SYSTEMS TESTER
Ace of trades
05.2019 - 03.2020
- Applied business analysis skills in risk modelling and system testing.
- Conducted data analysis to support compliance reporting.
SOFTWARE TESTER
Syspro Africa
06.2016 - 04.2019
- Manage personal Inbox to ensure that Software errors are dealt with meticulously.
- Manage and update personal scrum box for the scheduling of allocated error and project work and ensure that a Sprint is created using the appropriate tool, that tasks for the next sprint are captured before the sprint starts, running the Scrum (daily‘Stand up') and to review the end of sprint.
- Perform or assist in test case reviews by arranging and coordinating the Test Reviews with other relevant testers, advise which tests are to be reviewed and ensure that the Test Review proceeds correctly.
- Help troubleshoot issues and provide timely solutions.
- Apply best business practices to ensure software functions correctly according to industry standards.
- Apply quality engineering principals throughout the Agile product lifecycle.
- Exploratory testing.
- Regression Testing.
- Re create defects with appropriate replication steps.
- Work collaboratively as part of an Agile development team Technical.
- SQL Administrations, data handling operations (Queries and Views).
- Perform tasks in line with the project environment.
- Impose User interface standards by displaying Custom forms, testing Multimedia Configuration and Vb Script.
- Design, create and document functional Test Cases.
- Design and create automated Test Cases (Jenkins).
- Setup and maintain test environments (Client server and Standalone).
- Projects Syspro Avanti - Distribution modules.
- Wrote detailed test scenarios and cases, accurately logging errors and defects in comprehensive test reports.
- Syspro 8 R1 - Distribution modules.
- Conducted quality testing on projects and issues according to strict processes and timescales.
- Maintained and created product knowledge documentation for use within the test team.
JUNIOR SYSPRO ADMINISTRATOR
Wonder-Flooring
08.2014 - 06.2016
- Company Overview: Learner-ship.
- Spent 12 months with the wholesale & retail SETA training on-site while performing: Duties part of a new Syspro implementation team.
- Sales Order maintenance on Syspro 7.
- Purchase Order maintenance on Syspro 7.
- Syspro Administration (Security, Port updates, Balance functions).
- Desktop Support Windows troubleshooting.
- Microsoft mail exchange server maintenance.
- Microsoft windows server maintenance (2008 & 2012).
Education
Multiple Syspro Certifications
SYSPRO
Sunnighill ISTQB Software Testing Foundation - IT
ILAB
Sandton, GP01.2018
Supply Chain Materials Management - Business
BIZZCO-MerSETA
Rivonia, GP01.2017
Wholesale & Retail Operations - Business
TTS-Wholesale & Retail SETA
Alberton, GP01.2015
Grade 12 -
Primrose Hoer/High School
Germiston, GP01.2010
Skills
- ERP Systems: Syspro 7 & 8, Translution, Nucleus Portal & SAGEX3
- Databases: Microsoft SQL Server (Queries, Views, Backups, Restores)
- Reporting: Crystal Reports, SSRS, Excel with ODBC
- Tools: Jenkins, Agile Boards (Scrum), Microsoft Office Suite
- Competency: Software Testing & UAT Coordination, Stakeholder Engagement, Process Mapping & Workflow Analysis & Business Requirements Gathering
- Documentation: User Stories, Functional Specs, Test Cases & User Manuals
Accomplishments
- Designed and implemented a fuel tracking and management system for the Logistics Department at Wonder-Flooring, utilizing Microsoft Excel and Access to streamline operational efficiency and monitor fuel usage.
- Reviewed, maintained, and enhanced the Disaster Recovery Plan for Sturrock & Robson Industries, ensuring business continuity and compliance with evolving risk management standards.
- Launched and managed a YouTube knowledge base channel for Linqit, providing users with accessible tutorials on commonly used Syspro functionalities to reduce support queries and improve user self-sufficiency.
- Co-authored the AI Policy for the Sturrock & Robson Group in collaboration with the IT Manager, establishing governance and ethical usage guidelines for emerging technologies within the organization.
Timeline
ERP SUPPORT ADMIN
Sturrock & Robson Industries
03.2024 - Current
SUPPORT CONSULTANT
Linqit Solutions (Pty) Ltd
10.2021 - 01.2023
SYSPRO ADMINISTRATOR
Gayatri Paper Mills/Golden-Era Group
04.2021 - 10.2021
FINANCIAL MARKET ANALYST & SYSTEMS TESTER
Ace of trades
05.2019 - 03.2020
SOFTWARE TESTER
Syspro Africa
06.2016 - 04.2019
JUNIOR SYSPRO ADMINISTRATOR
Wonder-Flooring
08.2014 - 06.2016
Supply Chain Materials Management - Business
BIZZCO-MerSETA
Wholesale & Retail Operations - Business
TTS-Wholesale & Retail SETA
Grade 12 -
Primrose Hoer/High School
Multiple Syspro Certifications
SYSPRO
ISTQB Software Testing Foundation - IT
ILAB
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