Jimson Mchunu
Air Pricing Expert
Germiston
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Air Pricing Expert
Air Hub Flight Centre Group
10.2022 - Current
- Margin opportunity through fare analysis (Online, Offline vs competitors)
- Margin adjustments for Online & Offline using available/new tools (Margin Manager, Thomalex and TPC)
- Strategic air analysis to identify customer booking trends and needs
- Identify the need for possible adjustments on tactical and private fares through current platforms
- Oversee consistency and accurate pricing on all platforms and communicate with Air Pricing team of any inconsistencies
- Continuous monitoring of FD queries and communicate with consultants in fixing issues that may occur
Online Support Expert
Flight Centre OBT
12.2021 - 09.2022
- Daily que management of OBT (Online Booking Tool)
- Responsible for red flag bookings (failed etc.)
- Responsible to action any date, name and schedule changes as well as any cancellations requests for any existing OBT bookings
- Managing the relevant OBT customer queries
- Ensuring all refunds have been submitted on same day as customer request
- OES (Oasis Enquiry System) recorded in Omnis (invoicing system) as per OBW (Online Best Way)
- Weekly follow ups on all overdue refunds (after 12 weeks)
- Managing and completing any refunds timeously.
- After-hours: This is a shared responsibility via roster
- Duties will include; managing after-hours queries by phone, checking inboxes and any urgent customer concerns
- Provide information to retail consultants about OBT bookings where needed
- Crisis management: Assist with ad-hoc tasks assigned in times of crisis
- Duties may include managing customer lists
FIT & Groups Flight Specialist
Tourvest Destination Management
05.2019 - 01.2020
- Quote individual flight request with minimum 3 flight quotation offer options, then email offers to client to confirm their best option
- Book and issue their best option and invoice each ticket issued
- Reissue/Exchange all modified flight bookings as requested by each client
- Request group quote from airlines or use online tool for airlines that have the tool
- Once all quotes received, I forward those to client as requested to choose best quote that suite their needs, then book and confirm their group preferred Airline offer and pay deposit when required by airline
- Issue Group tickets and do splitting and breakaways when requested/needed
- Forward all confirmations and invoices to client for their itinerary
- Perform cancellation and request a refund as per fare rules when client decide not to travel
UK Air Expert Specialist
Flight Centre UK
04.2017 - 03.2019
- Work out changes costs for all NON-ATC/Private, Round The World and Manual bookings including Group bookings
- Ticket all issue in exchange, also make sure keep the same fare type within contract(s) and advise consultant where there is an error to be fixed
- Handle all new ticketing reservations in accordance with the terms of the contract (ITX, Private, Publish fare, and group bookings)
- Answer calls and manage the email queue for urgent inquiries
Senior Fares & Ticketing Agent
Thompsons Holidays
11.2013 - 03.2017
- Double check filed fare for all bookings if adhere to fare rules (Published or Private fares) in Amadeus
- Ticket all confirmed bookings and send confirmations to consultants
- Work out re-issues/re-route including change cost including re-booking fee where applicable
- Issue all exchange tickets
- Arrange Group travel including group fare request and ticketing
Travel Consultant & After Hours
Tourvest Travel Services
09.2010 - 10.2013
- Handle all travel aspect domestic, regional and international for corporate clients
- Issue all relevant documents, flights itinerary, accommodation vouchers and car vouchers
- Workout change cost and ticket all issue in exchange
Fares & Quality Control Consultant
Tourvest Travel Services
07.2007 - 01.2010
- Checking all fares filed correct against each deal prior issue to minimize ADM
- Checking if client advised of Insurance, Visa & Health requirements for all international bookings
- Check all issue in exchange calculations prior issue if calculated correctly to avoid ADM
- Resolve all queries relates fares filing including auto pricing
- Assist consultant to get the cheaper fare or possible route for complex routes where possible
Education
Travel Certificate - Reservation Certificate, Fares Certificate
Development & Training Strategies (DTS)
01.2005 - 01.2006
Computer Certificate - Computer Literacy & Office Practice
Intuition College
01.2003 - 01.2004
Marketing Management Diploma - Management Principles, Public relations Management 1, Marketing Management 1, Marketing Management 2
Oxbridge Academy
01.2003 - 01.2004
Matric Certificate - undefined
Langazela Secondary School
Skills
Problem resolution
Verbal communication
Written communication
Attention to detail
Listening skills
Ability to work under pressure
Flexible and adaptable
Problem-solving
Customer service
Friendly, positive attitude
Time management
Contacts
+27 82 668 8550, mchunujimson@gmail.com
Professional Strengths And Skills
- Dealing with clients, and resolving problems may arise
- Very good verbal and written abilities
- Well-mannered and approachable person
- Excellent attention to detail
- Attentive listener
- Ability to focus on high quality work while under pressure
Personal Information
- Gender: Male
- Nationality: South African
- Marital Status: Customary Married
Timeline
Air Pricing Expert
Air Hub Flight Centre Group
10.2022 - Current
Online Support Expert
Flight Centre OBT
12.2021 - 09.2022
FIT & Groups Flight Specialist
Tourvest Destination Management
05.2019 - 01.2020
UK Air Expert Specialist
Flight Centre UK
04.2017 - 03.2019
Senior Fares & Ticketing Agent
Thompsons Holidays
11.2013 - 03.2017
Travel Consultant & After Hours
Tourvest Travel Services
09.2010 - 10.2013
Fares & Quality Control Consultant
Tourvest Travel Services
07.2007 - 01.2010
Travel Certificate - Reservation Certificate, Fares Certificate
Development & Training Strategies (DTS)
01.2005 - 01.2006
Computer Certificate - Computer Literacy & Office Practice
Intuition College
01.2003 - 01.2004
Marketing Management Diploma - Management Principles, Public relations Management 1, Marketing Management 1, Marketing Management 2
Oxbridge Academy
01.2003 - 01.2004
Matric Certificate - undefined
Langazela Secondary School