Cloud Infrastructure
Jimmy D. Kau
IT Business Partner
Johannesburg,GP
Summary
Competent IT Consultant well-versed in assisting various users with diverse computer system, mobile device and peripheral equipment problems, with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
6
6
Languages
3
3
Certifications
3
3
years of post-secondary education
7
7
years of professional experience
Work History
IT Business Partner
Digby Wells Environmental
Bryanston, Gauteng
08.2017 - Current
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Built, customized and repaired technology based on staff requests.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Configured, installed and tuned Microsoft Technology-based systems such as Office 365, Microsoft 365 and Azure for performance in Oracle databases.
IT Support Consultant
South African Supplier Diversity Council
Pretoria, Gauteng
11.2016 - 07.2017
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Defined and documented technical support best practices for technologies.
- Provided on-call support for critical technical issues.
- Configured hardware, devices and software such as VoIP Asyerix IP Telephone Systems to set up work stations for employees.
Network Support Specialist
Lliwo Consulting Services
Pretoria, Gauteng
08.2016 - 10.2016
- Experienced in supporting routers, switches, wireless access points and network servers.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Performed network security design and integration duties.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
IT Support Technician
Sel-Geo Technologies
Pretoria, Gauteng
01.2014 - 07.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Provided firewall and VPN management, security and incident response.
- Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Education
National Diploma (NPDip) - Information Technology (IT)
PC Training And Business College
Pretoria 01.2011 - 12.2013
Skills
LAN protocols
End-user support
Project Management
Security Protocols
Device configuration
Risk mitigation planning
Documentation and reporting
Troubleshooting
Information Technology Infrastructure
Hardware and software monitoring and installations
Network security oversight and Policy and Procedure Modification
Data backups
Network Administration; Network repairs and maintenance; Network Systems Installation
Database Management
Microsoft Visual C#NET
HTML and XML
Computer Proficiency; Excellent work ethic; Leadership
Software
Microsoft 365
Azure
Linux
Mac OS
Sonic Wall
NMap
Solar Winds
Certification
Microsoft Certified Solutions Expert (MCSE), IALE Institute - 2016
Timeline
IT Business Partner
Digby Wells Environmental
08.2017 - Current
IT Support Consultant
South African Supplier Diversity Council
11.2016 - 07.2017
Network Support Specialist
Lliwo Consulting Services
08.2016 - 10.2016
Microsoft Certified Solutions Expert (MCSE), IALE Institute - 2016
01-2016
IT Support Technician
Sel-Geo Technologies
01.2014 - 07.2016
Microsoft Certified Solutions Expert (MCSE), IALE Institute - 2012
01-2012
Microsoft Certified Solutions Associate (MCSA), IALE Institute - 2012
01-2012
National Diploma (NPDip) - Information Technology (IT)
PC Training And Business College
01.2011 - 12.2013