Jimmy Mabena
IT Customer Support
Centurion
Summary
Experienced with managing and optimizing IT infrastructure within IBM environments. Utilizes advanced technical skills to ensure system stability and performance. Knowledge of troubleshooting and resolving complex technical issues efficiently.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Accelerator Program
Sunderland Internacional
Remote
11.2024 - 12.2024
- Accelerator internship Program gaining skills in
- Researching prospective Clients
- Building lead database
- Researching Hotels accommodation providers
- Assisting in the preparation of Marketing materials
- Challenged and supported each student's learning by providing appropriate content.
IT Infrastructure & Onsite Support
International Gaming Technology (IGT)
Kyalami
10.2015 - 07.2019
- Resolved client computer issues, including hardware, software, and network problems, with a high first-call resolution rate of 85%
- Supported system and application upgrades, enhancement projects, and installed software patches, fixes, and drivers with minimal supervision
- Handled complex technical tasks, documented problem symptoms, and collaborated on corrective actions, communicating trends and solutions to both technical and non-technical audiences
- Installed and configured desktop/laptop systems, workstations, and phones, and supported application trend analysis, capacity planning, and performance tuning
- Participated in data restoration processes, collaborated with external vendors, and updated IS procedures and documentation on the IS website
- Demonstrated technical expertise, independence, and effective communication skills, resolving semi-routine to complex technical issues with limited supervision
IT Services Specialist
CITADEL WEALTH MANAGEMENT
Sandton
02.2012 - 09.2015
- Provided technical support and problem resolution for users, ensuring timely and effective solutions
- Coordinated software patches, upgrades, and hardware maintenance, ensuring minimal downtime and optimal system performance
- Monitored and maintained IT infrastructure, including desktops, printers, and VC equipment, to ensure high availability and health
- Developed and maintained service level agreements, ensuring IT performance standards were met or exceeded, and maintained accurate records and asset registers
- Assisted in IT infrastructure rollouts, development projects, and ensured compliance with software licensing, security standards, and business continuity plans
- Coordinated with vendors to negotiate contracts for software licensing agreements, equipment purchases, and other essential services within established budget parameters.
- Assisted with the planning and execution of large-scale technology rollouts, ensuring seamless integration into existing systems.
Senior Systems Support Engineer
NEDBANK LIMITED
Sandton
07.2009 - 01.2012
- Maintained and supported all IT systems, ensuring business recovery and continuity
- Installed and configured IT front-end devices, managed equipment moves, and coordinated with stakeholders
- Provided user support, restoring functionality, installing software, and coordinating with internal and external teams
- Led equipment relocations, installing and configuring software, setting up user profiles, and managing stakeholder coordination
- Demonstrated technical expertise in front-end device support, problem management, and project management, ensuring operational efficiency, audit compliance, and effective stakeholder
- Continuously updated knowledge of industry trends and emerging technologies to ensure systems were aligned with best practices and long-term organizational needs.
- Served as subject matter expert on system support within the organization, participating in strategic planning and decision-making to drive technology initiatives forward.
System Support Engineer
Nedbank Limited
Sandton
05.2008 - 06.2009
- Business Recovery: Expertise in maintaining and supporting all IT front-end devices to ensure business continuity
- Device Installation: Skilled in the installation of various IT front-end devices
- Equipment Relocation: Experienced in relocating IT equipment efficiently
- Project Management: Proficient in managing projects involving additions and changes to IT functionality
- Operational Efficiency: Focused on enhancing operational efficiency through effective IT support and management
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
Desktop Support Engineer
Data Centrix
National
07.2007 - 04.2008
- Managed backups for Exchange and file servers, ensuring data integrity and availability
- Installed and configured network printers, software applications, and email accounts, including Outlook setup
- Demonstrated expertise in domain management, adding computers to the SAB domain, and Active Directory management
- Provided strong desktop support, troubleshooting, and networking skills, including LAN protocols and hardware/software configuration
- Maintained LAN infrastructure, performing software and hardware upgrades, and ensuring data backup and integrity
- Utilized strong troubleshooting skills to resolve desktop and networking issues, ensuring minimal downtime and optimal system performance
- Configured hardware, devices, and software to set up work stations for employees.
Education
Data Science and Business Analytics -
Regenesys Business School
Sandton 11.2024 - 06.2025
Bachelor of Business Administration -
Regenesys Business School
Sandton 01.2022 - 01.2024
Designing and Implementing Telecommunication Networks - Computer Networking
UNISA
Pretoria 01.2013 - 06.2013
MCTIP -
IT Academy
Sandton 01.2012 - 01.2013
National Certificate: Information Technology: Technical Support Level 4 -
ISSET SETA
Midrand 01.2004 - 01.2005
Skills
- Problem analysis and solving skills
- Communication skills
- High level of patience
- empathy
- courtesy
- Deadline driven
- Self-motivated
- Team Player
- Accountability
- Microsoft Office Suite
- Windows Server
Professionalism
Written communication
Team building
Websites
Certification
Spotlight Technical Support
Timeline
Accelerator Program
Sunderland Internacional
11.2024 - 12.2024
Data Science and Business Analytics -
Regenesys Business School
11.2024 - 06.2025
Bachelor of Business Administration -
Regenesys Business School
01.2022 - 01.2024
IT Infrastructure & Onsite Support
International Gaming Technology (IGT)
10.2015 - 07.2019
Designing and Implementing Telecommunication Networks - Computer Networking
UNISA
01.2013 - 06.2013
IT Services Specialist
CITADEL WEALTH MANAGEMENT
02.2012 - 09.2015
MCTIP -
IT Academy
01.2012 - 01.2013
Senior Systems Support Engineer
NEDBANK LIMITED
07.2009 - 01.2012
System Support Engineer
Nedbank Limited
05.2008 - 06.2009
Desktop Support Engineer
Data Centrix
07.2007 - 04.2008
National Certificate: Information Technology: Technical Support Level 4 -
ISSET SETA
01.2004 - 01.2005
Spotlight Technical Support
Dell Hardware Maintenance: Notebooks & Laptop Training
Maintaining and Troubleshooting Windows Vista Computers and Office 2007 (Bytes)
Maintaining and Troubleshooting Windows 7 and Office 2010 (with Bytes)
Service excellence (with Foster-Melliar (Pty) Ltd)
Information System Security (Department of Correctional Services)
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