Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jill Stellenboom

Jill Stellenboom

Key Accounts Manager
Dubanville,WC

Summary


I am a friendly and empathetic customer service and customer relationship builder with excellent communication skills, dedicated to providing outstanding service and support. I possess a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

I offer a positive attitude and genuine interest in helping others, ready to thrive in any position. I have the ability to quickly learn company products and services, ensuring accurate and efficient customer support. I am keen to use and develop my communication and problem-solving skills.

You will see my career experience which effectively highlights my skills set.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Sales and Marketing

Dikoko Technologies
Cape Town
08.2023 - Current

Implemented sales and marketing strategies by coordinating digital online presence on Facebook, Instagram and LinkedIn.

Identified and analysed the market to ascertain which industries would use effective data analytics practices.

Arranged appointments to introduce the company and discuss data requirements and how we can assist.

Assisted Director to formulate and present quotations and products.

Assisted with the onboarding of new customers.

Provided quality after sales service.

Fleet Consultant

VW Barons Culemborg
01.2009 - 01.2016

Managed client relationships through regular check-ins and updates on project progress by working through a structured customer interaction schedule.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement by actively listening and then asking relevant questions to understand the business requirements
Developed innovative strategies for clients, resulting in increased revenue and business growth by analysing and assessing fuel reports, driver incident reports, traffic violations etc.

Ensured compliance by delivering all necessary documentation within the given time period

Optimize delivery routes to reduce fuel costs and delivery times.

Increase referral business through networking and regular follow up calls or visits.

Client Liaison Officer

Viamax Fleet Management
Cape Town
01.2002 - 01.2007

Maintained 99% data accuracy in fleet records using vehicle details, driver logs, and servicing and workshop history.

Vehicle maintenance was carried out effectively ensuring preventative maintenance schedules for all vehicles

I was able to assist in the reduction of fuel expenses through driver training and tracking fuel transactions to eliminate fraud and discrepancies.

Driver management was monitored using telematics systems which assisted me to identify and address problem areas eg speeding, harsh braking)

Produced monthly fleet performance reports which identified and addressed inefficiencies resulting in a reduction in operating costs.

Reduces procurement costs by vendor negotiations and bulk purchasing as well ensuring increasing resale value of old vehicles through timely maintenance before asset disposal.

Education

No Degree -

Harold Cressy High School
Cape Town
01.1995 - 12.1995

Certificate - Travel And Tourism

Cape Technikon
Cape Town
01.1995 - 12.1995

Skills

Problem-solving

Personal Information

I am a married, mature lady who has a young at heart spirit. 

I live my life in an empathetic, kind, respectful and considerate manner.

I will always take the moral high ground and strive for justice and fairness. 

Its important that I grow and evolve in my personal and professional life.


Timeline

Sales and Marketing

Dikoko Technologies
08.2023 - Current

Fleet Consultant

VW Barons Culemborg
01.2009 - 01.2016

Client Liaison Officer

Viamax Fleet Management
01.2002 - 01.2007

No Degree -

Harold Cressy High School
01.1995 - 12.1995

Certificate - Travel And Tourism

Cape Technikon
01.1995 - 12.1995
Jill StellenboomKey Accounts Manager