Summary
Overview
Work History
Education
Skills
Dependants
Personal Information
Own Transport
Timeline
Generic

Jill Adolph

Customer Service Professional
Brakpan

Summary

During my employment at these various institutions I have gained extensive computer knowledge with regards to Microsoft and other various programs. This has proved extremely useful where research for certain duties was required as it is both time and cost saving. Being in procurement of goods has also given me much insight into taking the initiative when it comes to saving costs through obtaining quotes and enquiring about full services rendered with regards to the products purchased. My duties in my previous positions included the following: Data capturing, client Liaison, dealing with enquiries from customers, clients, consumers and general members of the public, typing of letters and faxes, handling all correspondence (incoming and outgoing), general typing, handling of diaries, organizing the reception and administration areas, receiving of visitors, minute taking (only when required to), managing the office and administration area in general. In my line of experience general call logging, record keeping, filling and paperwork has always played a major part in the fluent functioning of daily business. This has contributed immensely to my exceptional administration skills in more than one aspect. My time as an account manager and sales engineer has thought me valuable lessons in managing my time; entire allocated geographical areas, multiple divisions as well as the people working under my supervision. I have learned precious skills in controlling returns, tempers and demands from both consumers and customers. I am fully capable of applying what I have learned to any working environment to the benefit of my future employer. My people skills – which entangles with my managerial skills can only serve good to wherever it can be applied.

Overview

25
25
years of professional experience
1999
1999
years of post-secondary education

Work History

Technical Sales Representative

Ernest Lowe
05.2023 - Current
  • Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
  • Developed strong relationships with key industry players, enhancing company reputation and market presence.
  • Engaged social media platforms to expand professional network and increase company visibility within the industry.
  • Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.

Sales Consultant / Account Manager

Lincoln Lubrication SA
03.2019 - 03.2022
  • Includes but is not limited to:
  • Sales
  • Cold calling
  • Establishing new business
  • Handling quotations
  • Maintaining existing and new customer relationships
  • Handling price and order enquiries
  • Processing of orders
  • Handling invoicing and payments
  • Handling of technical enquiries and assessments
  • Area account management
  • Managing technical and field service teams
  • General customer service and courtesy communication

Project Consultant

Fermel PTY Ltd
05.2009 - 02.2018
  • Establishing new business, archive and document management, trainee recruitment, training, handling quotations, handling price and order enquiries, processing of orders, coordination of jobs and projects, invoicing of jobs, general customer service and courtesy communication.

Aftermarket Sales Engineer

COMPAIR SA PTY (LTD)
03.2008 - 05.2009
  • Included internal spares sales, counter spares sales, providing technical support and information on spares and equipment, maintaining existing and new customer relationships, handling price, order and service enquiries, processing of orders, coordination of services and reports, opening, closing and invoicing of jobs, general customer service and courtesy communication.

Call Center and Aftermarket Spares Sales Administrator

FERMEL HOLDINGS
11.2006 - 03.2008
  • Internal sales, maintaining customer relationships, processing of orders, invoicing, purchase orders, sourcing of spares, stationary orders, handling technical enquiries, reading drawings, calling up drawings, overall customer service, arranging the exporting of all international orders, drawing spares from stores, inter branch spares transfers.

Call Centre: Consumer Consultant

Clover S.A. (PTY) LTD.
09.2004 - 09.2005
  • Data capturing, client Liaison, dealing with enquiries from customers, clients, consumers. Managing existing account through customer visits, managing store merchandisers, handling product returns, arranging in-store promotions, maintain in-store product quality.

Administration Clerk / Frontline Receptionist

Bulk Product Support
03.2004 - 08.2004

Secretary

Gauteng Department of Education
10.2001 - 09.2003

Frontline Receptionist

VOLVO SA (PTY) LTD
03.2001 - 08.2001

Administration Clerk

ABSA MAC CENTRE
03.2000 - 07.2000

Education

Grade Twelve - English 1st Language, Afrikaans 2nd Language, Geography, History, Business Economics, Economics

Geluksdal Senior Secondary School
Brakpan, South Africa

Skills

  • Prioritizing tasks efficiently
  • Coordinating operations across assigned areas
  • Interdepartmental teamwork
  • Operational management support
  • Handling consumer and customer interactions
  • Skilled in transferring knowledge across various settings
  • Computer Literate
  • Experienced with SYSPRO software
  • Face-to-face communication
  • Telephone communication

Dependants

3

Personal Information

  • Ethnicity: Coloured
  • Health Status: Good
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 10
  • Marital Status: Married

Own Transport

Yes

Timeline

Technical Sales Representative

Ernest Lowe
05.2023 - Current

Sales Consultant / Account Manager

Lincoln Lubrication SA
03.2019 - 03.2022

Project Consultant

Fermel PTY Ltd
05.2009 - 02.2018

Aftermarket Sales Engineer

COMPAIR SA PTY (LTD)
03.2008 - 05.2009

Call Center and Aftermarket Spares Sales Administrator

FERMEL HOLDINGS
11.2006 - 03.2008

Call Centre: Consumer Consultant

Clover S.A. (PTY) LTD.
09.2004 - 09.2005

Administration Clerk / Frontline Receptionist

Bulk Product Support
03.2004 - 08.2004

Secretary

Gauteng Department of Education
10.2001 - 09.2003

Frontline Receptionist

VOLVO SA (PTY) LTD
03.2001 - 08.2001

Administration Clerk

ABSA MAC CENTRE
03.2000 - 07.2000

Grade Twelve - English 1st Language, Afrikaans 2nd Language, Geography, History, Business Economics, Economics

Geluksdal Senior Secondary School
Jill AdolphCustomer Service Professional