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Jiajun Li
Customer Success Manager
Durban,KZN
Summary
I’ve had the privilege to travel around the world which made me broad-minded and able to understand customers from all walks of life. I have worked a wide variety of jobs and lived among many different cultures which allows me to make a unique connection with anyone and everyone I meet.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Administrative Assistant
CRWESA
12.2024 - 12.2025
- Coordinated office operations to facilitate seamless communication among departments.
- Managed scheduling and appointments for executive staff, optimizing daily workflows.
- Implemented document management system, enhancing retrieval efficiency for team members.
- Assisted in preparation of reports and presentations, improving accuracy and clarity of information.
- Translated documents for the Chinese railway government agency, CRWESA, ensuring accuracy and clarity.
- Gained valuable experience in a corporate environment, learning to navigate high-pressure situations during executive board meetings.
- Managed high-pressure situations effectively, maintaining composure and focus during critical moments.
Technician and after sales
CNBM
04.2023 - 06.2024
- Maintained workshop cleanliness and managed client interactions.
- Operated and maintained machinery to ensure smooth production flow.
- Conducted routine inspections to identify equipment malfunctions and address issues promptly.
- Collaborated with team members to streamline processes and enhance operational efficiency.
Retail on floor Sales Rep
Bidvest Mobile
01.2023 - 03.2023
- Conducted retail sales by cold approaching clients in Target store and closing sales on various phone packages.
- Developed strong customer relationships to enhance client retention and loyalty.
- Executed sales strategies to meet quarterly targets, improving overall revenue growth.
- Collaborated with marketing team to launch promotional campaigns, driving product visibility.
Solar - door to door - appointment setter
Enway Energy
05.2022 - 10.2022
- Handled lead generation as appointment setter, identifying and qualifying potential clients. I was part of client satisfaction and as well as any questions and queries to assist them with. Converted cold leads into warm leads through direct outreach, facilitating successful closings by sales team.
- Scheduled appointments for prospective clients, enhancing lead generation process.
- Managed client databases using CRM tools, ensuring accuracy and organization of records.
- Developed effective communication strategies to engage potential clients and increase appointment rates.
Customer Service Representative
AmeriHealth Caritas
09.2021 - 04.2022
- Clientele management, Authorisation in medical procedures, customer satisfaction and any disputes. This position required engaging with different medical professionals and provide sufficient information and assistance to their clients' needs and wants and what type of medical services they needed to get authorisations for.
- The effect of different medical faculties and their system of operations has given me the opportunity to understand how each individual medical field operates, This enabled me to assist them with their clients on the different medical services needed and that each procedure had a different protocol to follow.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Managed high-volume call traffic, maintaining composure and professionalism in challenging situations.
- Documented interactions accurately in CRM systems to ensure seamless follow-up and case resolution.
Customer Service Agent
Utilita Energy
11.2020 - 03.2021
- Evaluated customer information to identify issues, develop solutions, and uphold high-quality service standards. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. Resolved over 50 customer issues per shift by researching answers, implementing solutions, and escalating unresolved problems to management. Fostered customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies. Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed billing disputes and account adjustments, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes, improving service delivery efficiency.
Sales Executive
Vape Connoisseur
11.2018 - 08.2019
- Hygiene maintenance of the store, clientele management, Assisted customers with product information and sales transactions., Conducted inventory counts to assess stock levels and accuracy., Balanced cash register at the end of shifts to ensure accuracy. till slips, opening and closing shop and Vape Technician. Interacted with customers to identify pain points and provided tailored solutions to meet their needs.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Conducted market research to identify emerging trends and opportunities for product expansion.
- Collaborated with marketing team to design promotional strategies that increased brand visibility.
Education
Bachelors of Engineering -
University of Pretoria (TUKS)
Bachelors of Consumer Science - undefined
University of Pretoria (TUKS)
01-2019
Bachelors Pass - undefined
Crawford College La Lucia
01-2016
Skills
Bed and Breakfast Management
Cold calling
Customer service
Asking questions
Microsoft Office Literate
Computer Literate
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Customer and client relations
Computer proficiency
Filing
Strong problem solver
Interests
Gym
Music
Timeline
Administrative Assistant
CRWESA
12.2024 - 12.2025
Technician and after sales
CNBM
04.2023 - 06.2024
Retail on floor Sales Rep
Bidvest Mobile
01.2023 - 03.2023
Solar - door to door - appointment setter
Enway Energy
05.2022 - 10.2022
Customer Service Representative
AmeriHealth Caritas
09.2021 - 04.2022
Customer Service Agent
Utilita Energy
11.2020 - 03.2021
Sales Executive
Vape Connoisseur
11.2018 - 08.2019
Bachelors of Consumer Science - undefined
University of Pretoria (TUKS)
Bachelors Pass - undefined
Crawford College La Lucia
Bachelors of Engineering -
University of Pretoria (TUKS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Dutch
Intermediate (B1)
Music
I play the piano, saxophone and sing
Gym
I like to workout to keep my mind and body healthy.
Reading
I like to read books that are in self-improvement both for body or mind.