Jezel Mothiram
Agent
Verulam,KZN
Summary
Professional with robust experience in customer communication and problem-solving. Strong focus on team collaboration, adaptability, and achieving results. Skills include effective communication, conflict resolution, and technical troubleshooting. Known for reliability and ability to thrive in dynamic environments.
Overview
17
17
years of professional experience
Work History
Call Center Consultant
Connect BPS
10.2021 - Current
- I have work on many campaign from Recruitment
- Customer Services
- Collections 1st and 3rd party
- Maintained detailed records of customer interactions, allowing for informed decision-making regarding future support needs.
- Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
- Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
Cashier
Shoprite Store
03.2019 - 10.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Agent
Cora Call
01.2013 - 12.2013
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Generating leads
Receptionist
TDT Auto
01.2009 - 11.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
tourism hospitality (12)
Glenhaven Secondary School
12.2008
Skills
Customer service
Cashiering
Cash handling
Organizational skills
Microsoft Office
Timeline
Call Center Consultant
Connect BPS
10.2021 - Current
Cashier
Shoprite Store
03.2019 - 10.2019
Agent
Cora Call
01.2013 - 12.2013
Receptionist
TDT Auto
01.2009 - 11.2010
tourism hospitality (12)
Glenhaven Secondary School