Jewel Ramachela
Johannesburg,Gauteng
Summary
A dedicated professional with a friendly disposition and strong interpersonal skills, excelling in customer service and sales persuasion. Proven ability to handle cash efficiently and operate POS systems under pressure. Demonstrates expertise in upselling and building guest rapport, aiming to leverage these competencies for continued career growth in customer-focused roles.
Overview
2
2
years of professional experience
Work History
Waitering
Cafe New York
Johannesburg, Gauteng
02.2023 - Current
- Explained dish components clearly to inform customers' decisions.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Delivered excellent customer service through friendly and polite interaction.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Handled payment transactions to guarantee smooth customer checkout process.
- Helped reduce waiting times by swiftly clearing tables after use.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Practiced healthy and safety measures to comply with regulations.
- Greeted customers, presented menus and shared information about available special items.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Increased order value by upselling sides, drinks and desserts.
- Stayed up to date on menu changes to accurately answer customer queries.
- Managed table settings for optimal dining experience.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
Education
Matric certificate -
Sandringham High School
Johannesburg, GautengSkills
- Friendly disposition
- Sales persuasion
- Cash handling
- Customer Service
- POS Systems
- Upselling
- Efficient under pressure
- Guest rapport
- Interpersonal skills
Languages
English
Fluent
Isizulu
Fluent
Ndebele
Advanced
Affiliations
- Bodybuilding
- Video editing
- Reading
References
References available upon request.
Timeline
Waitering
Cafe New York
02.2023 - Current
Matric certificate -
Sandringham High School
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