Jethro Mulangeni

KFC Restaurant

09.2022 - Current

Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Ensured compliance with all health department regulations as well as company policies and procedures.
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Carefully interviewed, selected, trained, and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.