Jethro Mulangeni
Restuarant General Manager
Kempton Park
Summary
Flexible, results-oriented Manager offering focused leadership and Restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
KFC Restaurant
09.2022 - Current
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Contact Person Rejoice Shirindzi
- Position Area Manager (Coach)
- Contact details 0825945827
Restaurant General Manager
Yum Kfc
02.2014 - 04.2018
- Reference
- Contact Person Isaah Mahlari
- Position Area Manager(Area Coach)
- Contact Details 082381836
Assistant Restaurant Manager
Yum Kfc Grayston Drive
Johannesburg
02.2010 - 04.2014
- Reference
- Contact Person Riaan Wouter
- Position Restaurant General Manager
- Contact Detail 0820939640
Education
Hudson Ntsanwisi High School
Limpopo Tzaneen 04.2001 -
Skills
Business Management
Health Code Compliance
Talent Development
Customer Engagement
Cost Control
Facility Maintenance
Staff Scheduling
Operations Management
Inventory Management
Recruitment
Team Management
Conflict resolution techniques
Inventory control and record keeping
Complaint resolution
Quality Control
Quality Assurance
Interpersonal Communication
Goal Setting
Timeline
Restaurant General Manager
KFC Restaurant
09.2022 - Current
Restaurant General Manager
Yum Kfc
02.2014 - 04.2018
Assistant Restaurant Manager
Yum Kfc Grayston Drive
02.2010 - 04.2014
Hudson Ntsanwisi High School
04.2001 -