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Jessica Vorster
Onboarding Analyst
Cape Town
Summary
Dynamic candidate with a proven track record of enhancing employee experiences through effective onboarding processes. A fast learner and critical thinker, adept at identifying and solving complex problems and developing effective solutions. Strong collaborator with exceptional communication abilities, fostering positive relationships across diverse teams. Committed to continuous improvement and ready to contribute to organisational success.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Onboarding Analyst
MSCI
1 2023 - Current
- Successfully determined operational objectives by analyzing key business functions and coordinating information gathering, resulting in enhanced output requirements and improved formatting processes.
- Maintained user confidence and safeguarded operational integrity by implementing strict confidentiality protocols, ensuring sensitive information remained protected.
- Contributed to overall team success by achieving targeted results and actively participating in collaborative projects, leading to enhanced team performance and operational efficiency.
- Efficiently managed independent tasks while overseeing client requests for new investment additions, successfully completing each request within established workflow timelines.
- Conducted thorough client coverage analysis, contributing to more informed decision-making and strategic investment planning.
- Assisted management in developing presentations and training manuals, and effectively edited drafts, contributing to enhanced onboarding materials and training processes.
- Collaborated with colleagues to design and establish a CRM dashboard that tracked team and individual performance metrics, ensuring accountability to service level agreements (SLAs).
Administrative and Marketing Intern
Akommo
07.2017 - 09.2017
- Successfully managed and updated the client list, confirming the accuracy of client information, which improved data integrity and streamlined communications.
- Maintained the Customer Relationship Management (CRM) system, ensuring accurate records and enhancing the efficiency of client interactions.
- Drafted relevant blog posts and utilized WordPress to publish them while effectively managing SEO, resulting in improved online visibility and increased traffic.
- Initiated and launched effective marketing campaigns using MailChimp, leading to enhanced outreach and improved response rates from target demographics.
Travelodge Agent
CPM International
01.2017 - 05.2017
- Successfully ensured a positive and hassle-free customer experience, contributing to elevated customer satisfaction ratings and loyalty.
- Effectively settled customer disputes in a pleasant and professional manner, resulting in improved customer relationships and retention.
- Proactively identified and maximized sales opportunities, leading to increased revenue generation and enhanced customer retention rates.
Education
BCom Honours Economics -
University of The Free State
Bloemfontein, South Africa 01.2022 - 12.2022
BCom Investment Management and Banking -
University of The Free State
Bloemfontein, South Africa 01.2019 - 12.2021
Skills
Effective Time Management
Fast Learner
Computer Skills
Communication Skills
CRM Systems
Ability to Work in a Team
Microsoft Office
WordPress
Leadership Skills
Data Analysis
Ability to Work Independently
Problem Solving
Extracurricular Activities
2021 - Mentor, Marjolein Residence, Bloemfontein
2021 - 2022, Community Group Leader, Doxa Deo Church, Bloemfontein
Interests
Writing
Music
Travel
Cooking
Timeline
BCom Honours Economics -
University of The Free State
01.2022 - 12.2022
BCom Investment Management and Banking -
University of The Free State
01.2019 - 12.2021
Administrative and Marketing Intern
Akommo
07.2017 - 09.2017
Travelodge Agent
CPM International
01.2017 - 05.2017
Onboarding Analyst
MSCI
1 2023 - Current
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