Hi, I’m
Jessica Maposa
Spa Manager
Johannesburg
Summary
Personable and versatile Spa Manager with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.
Overview
10
years of professional experience
2
years of post-secondary education
1
Language
Work History
OneSpaWorldMiami
Spa Manager
10.2017 - Current
Job overview
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
OneSpaWorldMiami
Beauty Therapist
12.2013 - 09.2017
Job overview
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Designed skin, body and hair care packages for individual clients.
Education
Rosebank CollegeJohannesburg
from Beauty
01.2011 - 06.2013
Skills
Employee training
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
Timeline
Spa Manager
OneSpaWorld
10.2017 - Current
Beauty Therapist
OneSpaWorld
12.2013 - 09.2017
Rosebank College
from Beauty
01.2011 - 06.2013
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