JESSICA RIELLY

Dynamic and resilient bartender in a high-volume, upmarket cocktail bar, managing seamless service and guest relations during demanding late-night shifts.

• Managed high volumes of customers and prioritised tasks effectively and in a timely manner.
• Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
• Memorised multiple customer orders at once, using GAAP to process.
• Maintained a clean and organised bar area, adhering to health and safety regulations.
• Collected customer payments and balanced receipts daily to maintain accurate totals.

Dynamic and adaptable waitress at Steak and Ale, a high-energy venue that seamlessly transitions from a popular dining spot to a vibrant late-night bar. Skilled in delivering excellent customer service in both dining and bar settings, handling high-volume crowds, and creating a welcoming atmosphere.

• Provided efficient and friendly service to a diverse clientele, from dinner guests to late-night bar patrons.
• Took and delivered food and drink orders accurately, maintaining a strong knowledge of the menu, daily specials, and signature cocktails.
• Managed multiple tables and large groups during peak hours, ensuring smooth service in a fast-paced environment.
• Handled cash and card transactions efficiently, balancing bills, and processing payments with accuracy.
• Maintained a lively and engaging atmosphere while upholding high service standards, contributing to customer retention and repeat business.

Served as a highly organized hostess at Butcher Boys, a high end steakhouse, managing high-volume reservations and walk-ins.

• Efficiently managed high-volume bookings, ensuring seamless table assignments and optimal restaurant flow during peak hours.
• Warmly welcomed guests, providing a personalized and professional first impression that set the tone for an exceptional dining experience.
• Coordinated large-scale functions, including corporate events and VIP bookings for international and local sports teams, ensuring flawless execution.
• Worked closely with management, kitchen, and service staff to accommodate special requests and maintain guest satisfaction.
• Maintained an organized and efficient reservation system, balancing walk-ins and pre-booked tables to maximize revenue and minimize wait times.

Highly skilled and customer-focused waitress at Butcher Boys, a renowned high-end steakhouse known for its premium cuts and top-tier dining experience. Adept at providing professional service in a fast-paced dining environment while ensuring guest satisfaction.

• Delivered an exceptional dining experience by offering personalized service, menu recommendations, and expert knowledge of steak cuts and wine pairings.
• Maintained a professional and polished demeanor, catering to high-profile guests and ensuring a memorable experience.
• Worked collaboratively with kitchen and bar staff to ensure seamless service and prompt delivery of orders.
• Managed multiple tables efficiently, handling special requests and dietary requirements with precision and care.
• Consistently received positive guest feedback and contributed to the restaurant’s reputation for outstanding hospitality.

Maintained constant situational awareness and beach surveillance to identify hazards, managing public safety, and emergency medical response in a high-pressure coastal environment. Trained in foundational wound care, incident assessment, and rapid problem-solving to ensure the well-being of a diverse public.

• Stayed up-to-date on first aid and emergency best practices through training.
• Carried out routine inspections of rescue equipment, guaranteeing readiness for emergency responses.
• Monitored swimming areas for safety violations, promptly addressing hazards to maintain a secure environment.
• Kept watch over swimmers attentively to ensure fast response when distress situations arise.
• Communicated effectively with swimmers of all ages, providing guidance and support as needed.
• Coordinated with facility management to report and rectify equipment malfunctions and safety concerns.