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JESSICA GALBRAITH
Revenue Operations Analyst
Johannesburg
Summary
A highly motivated and versatile professional with almost 3 years of experience spanning sales, customer retention, and revenue operations. Proven track record in cold calling, securing meetings, and building strong customer relationships to reduce churn. Currently working as a Revenue Operations Analyst at Syft Analytics, where I focus on administration, billing processes, and streamlining operational workflows to drive efficiency. Known for my attention to detail, problem-solving skills, and my ability to build relationships across internal departments and customers.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Revenue Operations Analyst
Syft Analytics by Xero
Johannesburg
11.2024 - Current
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Involved in process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Supported supervisor and associated team members to maintain system functionality.
- Created and managed operational databases to store and track data and maintain accurate information.
- Optimized operational efficiency by analyzing and streamlining processes.
- Enhanced data accuracy to streamline customer success processes
Retention Specialist
Syft Analytics
Johannesburg
06.2024 - 11.2024
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Business Development Manager
Syft Analytics
03.2023 - 06.2024
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted Syft Analytics at conferences and industry events.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Lead Development Representative
SurTech Group of Companies
Johannebsurg
07.2022 - 03.2023
- Discover, research, identify and prospect to new attractive customers for Syft Analytics
- Outreach to new businesses, cold calling and building relationships (LinkedIn) within the target market
- Generate high-quality demos for the Account Executive team
- Have engaging conversations over the phone and via emails
- Reach a high set of KPI's on calls, trials and demos booked
- Drive customer knowledge on analytics and how the software can solve their problems in this space
- Required to research and identify potential prospects in countries across the African continent that are likely to be receptive to our marketing messages, based on items such as job title, company size or geography
- To do this LDR's are required to do online research using channels such as Google and LinkedIn Sales Navigator, as well as persuasive cold-calling telephonic communication to verify and add this critical data to our CRM, Salesforce
Education
Bachelor of Arts Honours - Publishing Studies
UNIVERSITY OF THE WITWATERSRAND
Johannesburg, South Africa 01.2021 - 12.2021
Bachelor of Arts - English Literature and History
RHODES UNIVERSITY
Grahamstown, South Africa 01.2018 - 12.2020
IEB Matric Certificate -
DEUTSCHE INTERNATIONAL SCHULE JOHANNNESBURG
Johannesburg, South Africa 01.2004 - 12.2017
Skills
- Communication
- Time Management
- Creative
- Great attention to detail
- Critical thinking
- Strong knowledge of social media platforms
- Strong writing and editing skills
Interests
History
Art (Painting and drawing)
Sport - Tennis & running
References
Kieran Lotze (Sales Manager) - 079 882 9124
Nicholas Schram (Head of Revenue Operations) - 082 876 6744 (See letter attached)
Timeline
Revenue Operations Analyst
Syft Analytics by Xero
11.2024 - Current
Retention Specialist
Syft Analytics
06.2024 - 11.2024
Business Development Manager
Syft Analytics
03.2023 - 06.2024
Lead Development Representative
SurTech Group of Companies
07.2022 - 03.2023
Bachelor of Arts Honours - Publishing Studies
UNIVERSITY OF THE WITWATERSRAND
01.2021 - 12.2021
Bachelor of Arts - English Literature and History
RHODES UNIVERSITY
01.2018 - 12.2020
IEB Matric Certificate -
DEUTSCHE INTERNATIONAL SCHULE JOHANNNESBURG
01.2004 - 12.2017
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