Jessica Eichhoff

• GIS data processing, analysis, and reporting: Served as client contact, managing GIS work order proposals, estimates, and timelines. Enhanced data accuracy through spatial analysis and rigorous validation measures, generating actionable insights.
• GIS data acquisition, capturing, editing, assessment, and inventory: Combined remote and on-site data collection for unified mapping solutions. Developed protocols to standardise data input, ensuring streamlined database integration and quality control.
• GIS research and application: Conducted advanced spatial analyses with ArcGIS to support diverse client projects. Designed data collection standards to optimise retrieval and application.
• Geodatabase establishment and oversight: Managed and modified GIS databases to support varied project requirements, prioritising data quality and accuracy. Facilitated cross-departmental collaboration, acting as liaison, and mentored junior analysts to enhance skills and team cohesion.
• Course Development and Delivery: Planned, organized, and delivered short courses in GIS, managing logistics, ensuring compliance, and marketing to target audiences, as developing and monitoring budgets, ensuring cost-effectiveness.

• Geospatial Analysis and Data Management: Conducted GIS analysis, cartography, and managed data acquisition, capturing, editing, assessment, and inventory.
• Database Administration and Financial Oversight: Established and oversaw geodatabases and managed budgets and finances for short courses.
• Client Services and Course Administration: Handled client inquiries, course registrations, payments, certifications, exam and assignment processes, and represented the CGA to course attendees.
• Training and Knowledge Sharing: Delivered lectures, practical demonstrations, and maintained social media and website content.

• Customer Support and Troubleshooting: Provided account and application support, resolving software functionality and network configuration issues.
• Service Delivery: Delivered prompt, efficient, and customer-oriented service.
• Product Knowledge and Documentation: Developed in-depth product knowledge and maintained up-to-date internal reference materials.
• System Monitoring and Maintenance: Ensured the functionality of interactive website features and identified and resolved issues.
• Problem Solving and Reporting: Actively sought solutions to customer needs, identified trends, and provided suggestions to appropriate personnel.

• Trained in GIS: Training focused on DEM (Digital Elevation Models) and DSM (Digital Surface Model) correction in PCI Focus
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

(Part-time employment, concurrent with undergraduate studies.)

• Operational Management: Managed daily operations, ensuring a clean, safe, and efficient store environment.
• Inventory and Financial Control: Oversaw inventory control, cash management, and store opening/closing procedures.
• Team Leadership and Development: Assisted with hiring, training, and mentoring staff.
• Customer Service: Resolved customer complaints promptly and professionally, maintaining positive customer relationships.
• Interdepartmental Collaboration: Liaised with various levels of management to foster effective communication and collaboration.
• Professional Development: Continuously sought opportunities for professional growth and development.

• Client Consultations and Education: Provided personalised health, diet, and lifestyle advice, and collaborated with healthcare professionals to deliver health education services.
• Operational Support: Performed administrative duties, promoted wellness brand and services, and assisted with daily shop operations.
• Customer Service: Provided excellent customer service.