Jessica Da Silva
Administrator
Vanderbijlpark,GP
Summary
A dedicated and results-driven professional with extensive experience in administration, customer service, and hospitality. Adept at managing front -office operations, documents control, and staff coordination. Possesses strong organizational skills, attention to detail, and the ability to work efficiently under pressure. Highly adaptable, eger to learn, and committed to providing exceptional services in every role undertaken.
Overview
18
18
years of professional experience
1
1
Language
Work History
Front Desk Receptionist
C&I Homogenizing - Kemfied
09.2021 - 02.2024
- Front desk reception and customer liaison
- Worker time-keeping management
- Document and filing system management
- Customer meet and greet
Front of House
Merchant Business Class Hotel
06.2017 - 07.2020
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Switchboard operation and customer service
- Handling bookings and guest check-ins
- Housekeeping correspondence typing
- Housekeeping coordination
Bar Manager
Scotty's Pub & Grill
02.2015 - 05.2017
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bar Tender/waitress
Henley Arms
03.2014 - 08.2015
- Stock management and order placement
- Cash handling and customer service
Receptionist (Temporary Position)
Lindsay Saker
03.2006 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Switchboard operation and front desk management
Education
High School Diploma -
04.2001 -
- Document & File Management
- Windows Operating System
- Microsoft office suit (Word Excel, Power Point)
- Minimum Average
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
File management
Telephone etiquette
Office organization
Listening skills
File organization
Mail sorting
Hospitality services
Problem-solving skills
Data entry
Issue handling
Filing
Being Creative
I'm deeply passionate about exploring my creative side in helping others dreams come true,
1. Decorating
2. Arranging
3. Photography
Timeline
Front Desk Receptionist - C&I Homogenizing - Kemfied
09.2021 - 02.2024
Front of House - Merchant Business Class Hotel
06.2017 - 07.2020
Bar Manager - Scotty's Pub & Grill
02.2015 - 05.2017
Bar Tender/waitress - Henley Arms
03.2014 - 08.2015
Receptionist (Temporary Position) - Lindsay Saker
03.2006 - 08.2008
Destinata School - High School Diploma,
04.2001 -