Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic
Jessica Adreu

Jessica Adreu

Admin Manager
Johannesburg

Summary

Dynamic Administrative Manager with a proven track record enhancing office efficiency through streamlined processes and meticulous recordkeeping. Skilled in Microsoft Office and customer service, I excel in organization and multitasking, ensuring smooth operations and improved team performance. Committed to achieving excellence in every aspect of administration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Manager

Food Lovers Lifestyle
09.2021 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Maintained accurate record-keeping systems to ensure easy access to critical information.
  • Oversaw the ordering process for necessary supplies to maintain adequate stock levels within the cash office department at all times.
  • Stock controll done at retail level
  • Submission of all insurance claims, IOD claims.
  • Processing of all HR documents for payroll.
  • Invoicing and DATA Capturing on store system (Symphonix)
  • Invoicing on PASTEL
  • Responsible for balancing of main cash floats.
  • TENDER EXPERIENCE
  • Completing and compiling tender documents on company behalf
  • Making sure they are 100% Tender Compliant
  • Improved tender response rates by tailoring proposals to client needs and requirements.
  • Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
  • Improved bid presentation and clarity with well-structured documents and visuals.

Assistant Store Manager

Food Lovers Lifestyle
09.2019 - 08.2021
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Assistant Store Manager

Westpack Lifestyle, The Reef
01.2018 - 09.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

FOH Manager

Maginox
08.2014 - 12.2017
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.

Teacher/Childcare Educator

Mickey Mouse Nursery
01.2013 - 10.2014
  • Created and developed lesson plans to meet students' needs.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Recording and reporting on the development, progress, attainment and behaviour of students.
  • Participated in after school activities such as weekend fun days and graduation.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.

FOH Manager

Outlaws Bar And Grill
01.2008 - 12.2012
  • Reduced employee turnover by fostering a positive work environment.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.

Education

High School Diploma -

Professional Child Care College
Johannesburg, South Africa
04.2001 -

Skills

Administrative support

Certification

HOW TO TENDER

Software

MS Office

MS Excell

MS Word

Pastel

Timeline

HOW TO TENDER

04-2024

Administrative Manager

Food Lovers Lifestyle
09.2021 - Current

Assistant Store Manager

Food Lovers Lifestyle
09.2019 - 08.2021

Assistant Store Manager

Westpack Lifestyle, The Reef
01.2018 - 09.2019

FOH Manager

Maginox
08.2014 - 12.2017

Teacher/Childcare Educator

Mickey Mouse Nursery
01.2013 - 10.2014

FOH Manager

Outlaws Bar And Grill
01.2008 - 12.2012

High School Diploma -

Professional Child Care College
04.2001 -

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Jessica AdreuAdmin Manager