Summary
Overview
Work History
Education
Skills
Timeline
Barista
Jesse Southy

Jesse Southy

Cafe Barista
Kenton On Sea

Summary

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Coffee Barista

Charles southey
Kenton on sea
12.2012 - 12.2020
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Promoted additional items with beverages, increasing store sales.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

GED -

Home Schooled
Kenton On Sea
01.2019 - 12.2019

Skills

    Beverage preparation

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Timeline

GED -

Home Schooled
01.2019 - 12.2019

Coffee Barista

Charles southey
12.2012 - 12.2020

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Jesse SouthyCafe Barista