Jesse Southy
Cafe Barista
Kenton On Sea
Summary
Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Coffee Barista
Charles southey
Kenton on sea
12.2012 - 12.2020
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Kept product inventory stocked during times of customer congestion and high demand.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Promoted additional items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
GED -
Home Schooled
Kenton On Sea 01.2019 - 12.2019
Skills
Beverage preparation
Menu memorization
Foam art
Point of sale operation
Coffee machinery
Food preparation and safety
Exceptional customer service
Till counting
Online transaction processing
Quality assurance
Inventory management
Customer experience management
Opening and closing duties
Cash Handling
Friendly and outgoing
Timeline
GED -
Home Schooled
01.2019 - 12.2019
Coffee Barista
Charles southey
12.2012 - 12.2020