Jerome Sheldon Pannel

Service and Repairs of Elevators

Service Leader Graduate

• Subcontracting of Elevator Service, Repairs and Fault Finding on ALL Elevator Brands
• Safety Officer Services.
• Marketing
• Finance Controlling

• Monthly inspections of City Of Cape Town contract equipment.
• Assessment of Annexure Repairs
• Service and Repairs of Elevator Equipment (Country Wide as and when needed)
• Monitoring and Controlling all work performed by Sub-Contractors
• Developed suggestions for technical process improvements to optimize resources.
• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
• Mentored junior staff members, fostering a supportive environment and promoting professional development.

• Monthly Services and other Technical Duties
• Annual CPSI (Inspections)
• Awards:
• Top Technician Of The Month 8 times in 2018.
• Safety Medal Award 2017 and 2018
• Top Safety Achiever in Cape Town
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Improved operational efficiency, meticulously documenting all service activities for future reference.

• Inspection and Repairs of Elevator Equipment
• Monthly Contract Meetings with Tender Consultants and Customers
• Portfolio Assessment
• Monitoring and Controlling all work performed by Sub-Contractors
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

• Managing Installations and Service of Dock Levelers, Sectional Doors, Goods Lifts, High Speed Freezer Doors, Scissors Lifts, Wheelchair Lifts, Stair Lifts, and other Lifting Equipment Projects
• Safety Compliance Inspections
• Increased customer satisfaction by maintaining open lines of communication and addressing concerns promptly.
• Conducted periodic maintenance inspections as stated by contract or customer.
• Monitored project progress, identified risks and took corrective action as needed.

• Servicing and Repairs of Elevators
• Promotion of Sales
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Increased equipment lifespan, performing preventive maintenance and timely repairs.
• Diagnosed and repaired problems with electrical and mechanical systems.

• Service and Repairs of all Elevator Equipment
• Weekly Safety Meetings on Coal Mines and Power Stations
• Promoting of Equipment Upgrade Sales and Generating New Business
• Monitoring and Controlling all work performed by Sub-Contractors

• Sales of all hardware goods and material
• Sourcing of New Promotional Products and Equipment
• Marketing and Sales
• Finance Controlling

• Apprentice
• Service of Elevator Equipment
• Technical Duties as per Company Requirements
• Otis Supervisory College 2000
• AWARDS: Sales Award 1st, 2nd and 4th Quarter 1997
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
• Enhanced safety protocols, conducting regular inspections and safety drills for technical team.