Jerminah Ngoepe
HR Assistance
Lephalale
Overview
2026
2026
years of professional experience
4
4
Languages
Work History
Receptionist Administrator
Fingerphukubje Attorneys
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
Administrative Assistant
Kobus Greeff
08.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Diploma - Human Resources Management
Jeppe College of Commerce And Computer Studies
Johannesburg 2010
Skills
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Sales strategies
Client relations
Sales presentations
Social media marketing
Making offers
Call control
Client analysis
Business development
Demonstrating products
Key relationship management
Proposal development
Meeting facilitation
Contract preparation
Timeline
Administrative Assistant
Kobus Greeff
08.2016 - Current
Diploma - Human Resources Management
Jeppe College of Commerce And Computer Studies
Receptionist Administrator
Fingerphukubje Attorneys