Jermina Bopape
Admin
Alberton
Summary
Dynamic professional with extensive experience as a Receptionist Administrator at Makwela Optometrist, excelling in front desk management and patient communication. Proven ability to enhance service delivery and maintain data integrity. As a Store Manager at Spar, successfully trained staff and implemented strategies that significantly improved customer satisfaction and store profitability.
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Makwela Optometrist
05.2008 - 10.2025
- Managed front desk operations by greeting patients, ensuring smooth check-in processes, and maintaining appointment schedules efficiently.
- Handled patient inquiries and concerns, providing accurate information and fostering a welcoming environment for all visitors.
- Coordinated communication between patients and optometrists, facilitating timely follow-ups and enhancing overall service delivery.
- Utilized electronic health record systems to maintain patient data integrity and support streamlined administrative processes.
Store Manager
Spar
01.2002 - 02.2008
- Led daily store operations, ensuring efficient inventory management and optimal product placement to enhance customer experience.
- Trained and mentored staff on best practices in customer service and merchandising, resulting in improved team performance.
- Monitored sales trends and customer feedback to implement strategic changes that boosted store profitability and customer satisfaction.
- Developed and executed promotional campaigns, increasing foot traffic and enhancing brand visibility within the local community.
Education
High School Diploma - General Stream
Molapi
Limpopo 1999
Skills
Front desk management
Timeline
Receptionist Administrator
Makwela Optometrist
05.2008 - 10.2025
Store Manager
Spar
01.2002 - 02.2008
High School Diploma - General Stream
Molapi