Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jermaine Van Wyk

Billing
Eldorado, Johannesburg,GP

Summary

Enthusiastic Team Leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Billing and Support and training in ICT BIlling. Motivated to learn, grow and excel in ICT. Reliable employee seeking Billing Specialist position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Billing SME

Nexio
Johannesburg
03.2021 - Current
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Produced, distributed and tracked more than 40000 Customer invoices for ICT business.
  • Reviewed and solved account and billing discrepancies.
  • Executed billing tasks and recorded information in company databases.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Updated accounts with latest personal details and payment information.
  • Resolved discrepancies in accounting records through recon. and adjustments.
  • Performed quality assurance evaluations of processes and previous bills.
  • Implemented proper execution of monthly collection letters and escalation process.

Team Lead - Billing Ops

Nexio
Johannesburg
09.2019 - 03.2021
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 18 engaged in Billing and Customer Support development.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Participated in cross-functional team-building activities.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Designed strategic plan for component development practices to support future projects.

Senior Billing Specialist

Vodacom
Johannesburg
03.2010 - 12.2017
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Reviewed and solved account and billing discrepancies.
  • Dealt with problems with calm and professionalism to deliver optimal resolutions.
  • Executed billing tasks and recorded information in company databases.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Received incoming information and entered into database system.
  • Updated accounts with latest personal details and payment information.
  • Pursued and processed payments for outstanding balances.
  • Functioned as key point of contact for all billing data integrity matters for clients, vendors and various internal departments.
  • Performed quality assurance evaluations of processes and previous bills.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Prepared itemized statements and bills and invoices, recording amounts due for purchases or services rendered.
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.

Technical Administrator

Vodacom
Johannesburg
08.2008 - 02.2010
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Resolved customer issues quickly and managed over 500 accounts to increase
  • Follow through on queries both from the initial stages to the final build stage
  • Developing and growing long-term relationships with customers;
  • Interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs;
  • Calculating client quotations;
  • After-sales support services;
  • Preparing daily, weekly and monthly management reports on orders
  • Helping in the design of custom-made products;
  • Providing training and producing support material for new team members. sales and meet quotas.

Billing Coordinator

01.2001 - 05.2021
  • C2 General Plan for the worst, Expect the best, Prepare to be surprised… Personal Information 8306295258084, Create Service Schedule’s Billing Activation Dispute Resolution Process Enhancement Quality Assurance Assist with customer reconciliations and queries.

Education

Matric -

Missouri High

Skills

    Billing and budgeting assessments

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Accomplishments

  • Supervised team of 20 staff members.
  • Achieved 95% through effectively helping with Service Delivery.
  • Collaborated with team of 15 in the development of Billing Centre of Excellence
  • Achieved 85%(90K) Billing transactions by introducing Billing Automation for Manual Billing Activation tasks.

Timeline

Billing SME

Nexio
03.2021 - Current

Team Lead - Billing Ops

Nexio
09.2019 - 03.2021

Senior Billing Specialist

Vodacom
03.2010 - 12.2017

Technical Administrator

Vodacom
08.2008 - 02.2010

Billing Coordinator

01.2001 - 05.2021

Matric -

Missouri High

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Jermaine Van WykBilling