Jeremy Noel Raman
Senior Credit Controller And Account Manager
Pretoria
Summary
Results-driven Credit Controller with 20+ years of experience in collections across various industries, including legal and tracing. Demonstrated expertise in utilizing web portals, government departments, and system testing to effectively manage collections. Skilled at streamlining processes, fostering strong client relationships, and consistently meeting financial targets. Proficient in Microsoft Office and financial software for accurate and efficient financial management.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Debtors and Account Manager
Messe Frankfurt
01.2018 - Current
- Processing of contracts and invoices via Pastel
- Collections according to prescribed contracted dates
- Assisting with ad-hoc reporting functions
- Processing of payments (Bank Recon)
- Allocating payments according to remittances
- Creation and up keep of reporting spreadsheets, accurate to date information (target tracking)
- Streamlining existing process
- Cultivating relationships with clients to ensure payment
- Processing refunds when necessary
- Processing write-offs, according to international discounts
- Aligning Collections with Payments
- Meeting with Show managers advising risk to revenue
- Managing of Sales Targets/Collection Targets
- Management of Staff Resources either on Site or Office Bound
- Client liaison on Site
- Integrating supplier systems in line with SLA’s
- Tender submissions
E-billing & Handovers Controller
Spoor & Fisher
04.2015 - 12.2017
- Submitting invoices via various client billing portals
- Setting up of clients to facilitate electronic billing
- Correcting rejections when required and resubmissions
- Assisting with ad-hoc reporting functions
- Processing of payments
- Liaising with collection attorneys
- Streamlining processes
- Cultivating relationships with clients to ensure payment
- Processing refunds when necessary
- Training fellow staff when required
- Allocating payments according to remittances
- Processing write-offs, according to international discounts
Senior Credit Controller & Ebilling
Adams & Adams
05.2012 - 04.2015
- Collecting from large corporate including foreign clients
- Liaising with Attorneys, and clients when required
- Streamlining processes, including automated statements
- Cultivating relationships with clients to ensure payment
- Assisting with ad-hoc reporting functions
- Processing refunds when necessary
- Training fellow staff when required
- Submitting invoices via client billing portals
- Setting up of clients to facilitate electronic billing
- Correcting rejections when required and resubmissions
- Allocating payments according to remittances
- Processing write-offs, according to international discounts
- Query Resolution
Credit Controller: Fitment Centres
Matrix Mixtelematics
04.2011 - 04.2012
- Preparing reconciliation per fitment centre for collection
- Credit notes based on returned stock
- Liaising with Fitment centres WRT payment, based on recons
- Authorising stock to fitment centres based on vetting procedures
- Visiting Fitment centres to collect stock where necessary, or to facilitate query resolution
- Allocation of received monies to payable invoices as per Remittance advises
- Investigating and resolving queries
Senior Credit controller
Nashua Mobile
11.2007 - 02.2011
- Collecting on outstanding contracts
- Identifying Fraudulent accounts and actioning them as per company policy
- Processing accounts for handover following the prescribed processes should the qualifying criteria be met
- Following up outstanding payments
- Leading up the Admin team
- Updating bank details, debit dates and relevant bill cycles
- Assisting with ITC updates and disputes relating to credit profiles
- Assisting the Credit Manager with 2IC functions including bulk lock processes
Team Leader Premium Management
Metropolitan Health Group
11.2004 - 11.2007
- Liaising with SAPS with regard to collections of premiums
- Applying suspension criteria for suspended members
- Managing staff to achieve the required outcomes
- Liaising with internal channels regarding testing and system updates
- Planning workflow and utilising time management skills for Collections staff
- Assisting walk-in client with Salary deduction queries
- Visiting SAPS student colleges for bi-annual student intakes
- Testing and implementation of system changes, signing-off of testing documentation, identifying future issues, assuring possible future errors were addressed
- Liaising with SAPS regarding system compatibility issues
- Audit reports – providing feedback on findings
- Travelling to Head office (Cape Town) when required for in-depth testing in safe environment
Data Coordinator
Credit Indemnity
05.2003 - 10.2004
- Updating on a timeous basis daily trading figures
- Drawing and updating the Credit Control Performance report on a weekly basis
- Updating of Handover Report
- Required to design and distribute complete graph Pack, of Company’s Performance
- Various Ad-Hoc Reports (Required In depth knowledge of Excel)
- Assisting in system testing – Role out of system updates
Bad Debt Controller
Credit Indemnity (David Lewis And Associates)
11.2000 - 05.2003
- Telephonic Collections
- Identify Accounts For Summonses
- Handle Branch and Agency Queries
- Liase with Attorneys/Administrators for proof of Administration/ Insolvency
- Detect Fraudulent transactions and follow necessary procedures thereafter
- Identify “Deceased” accounts and to obtain necessary documentation
- Trace Defaulters where necessary
Education
Matric with Exemption - English (HG), Afrikaans (HG), Maths (SG), Physical Science (SG), Biology (HG), Geography (HG)
Northbury Park Secondary School
Pietermaritzburg, South AfricaBookkeeping to Trial Balance - undefined
Damelin – Hatfield
Skills
- Credit Control
- Fire Fighting
Account management
Account development
Customer service
Client relationship management
Account servicing
Data analytics
Project management
Revenue generation
Database management
Customer relationship management (CRM)
Contact Numbers - Mobile
0671415599
Personal Information
ID Number: 7803025063082
Timeline
Debtors and Account Manager
Messe Frankfurt
01.2018 - Current
E-billing & Handovers Controller
Spoor & Fisher
04.2015 - 12.2017
Senior Credit Controller & Ebilling
Adams & Adams
05.2012 - 04.2015
Credit Controller: Fitment Centres
Matrix Mixtelematics
04.2011 - 04.2012
Senior Credit controller
Nashua Mobile
11.2007 - 02.2011
Team Leader Premium Management
Metropolitan Health Group
11.2004 - 11.2007
Data Coordinator
Credit Indemnity
05.2003 - 10.2004
Bad Debt Controller
Credit Indemnity (David Lewis And Associates)
11.2000 - 05.2003
Bookkeeping to Trial Balance - undefined
Damelin – Hatfield
Matric with Exemption - English (HG), Afrikaans (HG), Maths (SG), Physical Science (SG), Biology (HG), Geography (HG)
Northbury Park Secondary School
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