Jeremy NGANDU
BLOUBERG,CAPE TOWN
Summary
I have experience in Sales, Customer Service specialist and Move Management. More than ten years of experience within the moving /relocation, telesales Representative and call centre inbound and outbound in the airline industry. I have good people and communication as well as problem solving skills. Very knowledgeable of import/ export and clearance process. Road, air and sea freight negotiator Specialist in operations within the America, African continent, Europe, Middle East and Caribbean. I have property management skills with use of CRM tools. Daily use of chats tools such as Microsoft Teams, Slack, Skype, WhatsApp Business, etc. I enjoy remote work as well as on site. Top-class service is my priority.
Overview
15
15
years of professional experience
Work History
Key Account Move Manager (French/ English)
OVERSEAS MOVE MANAGEMENT / Demenageurs Bretons International
11.2020 - Current
- Involved in Sales, Customer Service and move coordination.
- Handling daily requests from clients regarding move initiation and procedures.
- Responsible for building rapport with agents within the French and International network of movers.
Senior Move Manager (French/ English)
OVERSEAS MOVE MANAGEMENT / AGS Africa Desk
08.2017 - Current
- Move Manager at AGS Africa Desk.
- Daily tasks include sales, supervision of operations with clients via phone, emails, and other tools.
- Coordinating operations with branches/clients in Africa, UK, USA, and Caribbean region.
Customer Service agent at Shell Belgium, France and Luxembourg
Shell Business Operations
Cape Town
05.2016 - 05.2017
- At the front office of the fuel cards department.
- Daily duties involved emails and telephone interactions with customers (B2B) with fuel cards requests (creation, blocking, giving manual authorization to retailers and stations, etc.), using CRM and SAP tools to capture data and process any other requests.
- Part of the Shell Card Online team (E-commerce).
- (Cape Town)
Call Centre and Customer Services Representative (French and English)
BRUSSELS AIRLINES
11.2014 - 04.2016
- Within the travel industry.
- Duties consisting of booking and handling airline passenger's calls on daily basis using GALILEO and AMADEUS reservation System, being part of front office in Sales and back-office problem solving team and lost baggage claims agent.
- Involved in handling Star Alliance Airline loyalty program (Miles and More).
Move Coordinator
OVERSEAS MOVE MANAGEMENT / AGS Africa Desk
02.2014 - 11.2014
- Move coordination specialist.
- Involved in Relocation of employees from different companies and Key Accounts, NGOs, diplomatic shipments, customs clearance procedures, etc. to various destinations around the world.
- Interacting daily with our network of agents worldwide.
Key Accounts Move coordinator.
OVERSEAS MOVE MANAGEMENT / Executive Relocations Paris
06.2011 - 01.2014
- Daily duties consist of organising the relocation of Embassy personnel and corporate using CRM and IRISE systems.
- Involved in data capture, debt collection and other admin tasks.
Education
DIPLOMA - LOGISTICS
FIDI ACADEMY
01.2019
Move Coordination Certificate and Customer Service Certificate - undefined
International Association of Movers (IAM)
01.2019
Certificate - SAP, CRM
Shell Open University, Cape Town
01.2016
AMADEUS, GALILEO Airline Reservation Systems - undefined
MindPearl Cape Town
01.2014
FIRST DEGREE - BIOLOGY
UNIVERSITÉ PÉDAGOGIQUE NATIONAL
01.2007
Skills
- Excellent communication skills
- CRM
- Adaptable
- Good negotiation Skills
- Telesales
- Excellent organisational skills
- Can perform under pressure
- Logistics import - export
- Sales
- French/English
- Customer service
- IT literate
- Trainer/coach in supply chain operations (sea, road, air)
- Supply chain
References
On Request
Timeline
Key Account Move Manager (French/ English)
OVERSEAS MOVE MANAGEMENT / Demenageurs Bretons International
11.2020 - Current
Senior Move Manager (French/ English)
OVERSEAS MOVE MANAGEMENT / AGS Africa Desk
08.2017 - Current
Customer Service agent at Shell Belgium, France and Luxembourg
Shell Business Operations
05.2016 - 05.2017
Call Centre and Customer Services Representative (French and English)
BRUSSELS AIRLINES
11.2014 - 04.2016
Move Coordinator
OVERSEAS MOVE MANAGEMENT / AGS Africa Desk
02.2014 - 11.2014
Key Accounts Move coordinator.
OVERSEAS MOVE MANAGEMENT / Executive Relocations Paris
06.2011 - 01.2014
DIPLOMA - LOGISTICS
FIDI ACADEMY
Move Coordination Certificate and Customer Service Certificate - undefined
International Association of Movers (IAM)
Certificate - SAP, CRM
Shell Open University, Cape Town
AMADEUS, GALILEO Airline Reservation Systems - undefined
MindPearl Cape Town
FIRST DEGREE - BIOLOGY
UNIVERSITÉ PÉDAGOGIQUE NATIONAL
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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