Autotask PSA
Jeremie Bonzembo
IT And Cloud Support Engineer
Cape Town
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent
Overview
16
16
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Tier 1 Managed IT and Cloud Support Engineer
Crimson Line Networking
Cape Town
09.2021 - Current
- Office 365
- Service-Level Agreements (SLA)
- Help Desk Support
- Technical Support
- Office 365 Administration
- Tier 1
- Customer Service
- Software as a Service (SaaS)
- Problem Solving
- Troubleshooting
- Hardware Support
- Microsoft Azure
- Networking
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
- Set up and maintained user accounts and client access.
- Contact Reference : +27 82 413 9372 – Karen Koen
Servant Leader
Christian Assembly of Messengers Church,
Cape Town
01.2011 - Current
- Senior Drummer , Moderator, Translator, Keyboard Player & Bass player, Part of the Youth Leader
- Handled requests for specific musical selections.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Positioned members within groups to obtain balance among instrumental or vocal sections.
- Contact Reference : +27 74 321 2637 – Pastor Bienvenu Mukoko
Barista and Management (ASS Manager)
Vida e Caffe
Cape Town
09.2019 - 09.2021
- Cash up, Stock take, Food, Baking, Till operator and Coffees, Admin
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Contact Reference : +27 71 641 1644 Michelle (RM)
IT JUNIOR Desktop support
SDA
Cape Town
02.2019 - 08.2019
- Installing, Maintenance, Troubleshoot, upgrading,
- Duration : 7 months (, Reason living : contract Terminated
- Contact : +27 62 306 4836
Education
Information Technology
Cape Peninsula University of Technology
Cape Town, South Africa 02.2018 - 12.2018
High School Diploma -
Maitland High School
Cape Town, South Africa 01.2016 - 12.2016
Skills
Desktop support
undefinedCertification
Nationality Congolese
Software
Datto RMM
Sophos
Spiceworks Help Desk
Zendesk
Microsoft Office
Interests
Music
Drumming
Teaching Music
Sports
News
Technology
Qualifications
MD-100: Windows Client
MD-101: Managing Modern Desktops
Microsoft 365 Certified: Modern Desktop Administrator Associate
Timeline
Tier 1 Managed IT and Cloud Support Engineer
Crimson Line Networking
09.2021 - Current
Barista and Management (ASS Manager)
Vida e Caffe
09.2019 - 09.2021
IT JUNIOR Desktop support
SDA
02.2019 - 08.2019
Information Technology
Cape Peninsula University of Technology
02.2018 - 12.2018
High School Diploma -
Maitland High School
01.2016 - 12.2016
Servant Leader
Christian Assembly of Messengers Church,
01.2011 - Current
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