Jeofrey Zharare
Senior Technical Product Manager
Cape Town
Summary
Dynamic and strategic professional with a strong focus on ideation and a futuristic approach to problem-solving. Proven ability to leverage innovative thinking to drive projects forward and create impactful solutions. Adept at collaborating with cross-functional teams to align vision and objectives, ensuring successful execution of initiatives. Committed to fostering a culture of creativity and continuous improvement in fast-paced environments.
Overview
14
14
years of professional experience
4
4
Certifications
1
1
Language
Work History
Senior Manager Payment Platform, Apps & Devices
Flash Group
Cape Town, Western Cape
05.2021 - Current
- Led cross-functional teams to design, integrate, and launch payment and VAS products, ensuring alignment with product vision and business strategy.
- Managed the integration of payment and VAS products onto Trader mobile devices and POS hardware, with oversight of end-to-end lifecycle including procurement, deployment, user experience optimisation, and maintenance.
- Oversaw multiple product launches across virtual and physical channels, ensuring service quality, compliance, and adherence to governance practices.
- Applied Agile project management methodologies to deliver cost-efficient, high-quality payment acceptance and VAS solutions.
- Worked closely with technical teams to enhance device capabilities, optimise hardware/software performance, and reduce cost of ownership while enabling revenue growth through payments and VAS.
- Drove product strategy and roadmap development, identifying opportunities to expand, automate, and optimise payment and VAS offerings to increase market share and profitability.
- Implemented quality assurance processes for new and existing payment and VAS products, ensuring service reliability, audit compliance, and minimisation of operational risk.
- Engaged with internal and external stakeholders (including regulators and business leaders) to align on requirements, mitigate risks, and strengthen relationships.
- Contributed to operational excellence by analysing data, streamlining processes, and implementing productivity improvements across the payments and VAS technology function.
- Played a key role in product lifecycle management by evolving strategies based on market research, industry insights, and trader/customer feedback.
- Led innovation initiatives, introducing enhancements that optimised customer experience, improved device usability, and supported long-term business growth.
- Provided leadership and mentorship to teams, aligning performance with business goals and fostering a culture of accountability, continuous improvement, and innovation.
Tech person & Co-Founder
OpsCORE
Cape Town, Western Cape
01.2018 - Current
- We offer Enterprise and Turnkey Solutions in Computer vision, Operations Optimising software.
- Experienced in integrating Azure services with other Microsoft technologies, such as Microsoft Dynamics and Power Platform.
- Proven track record of delivering successful Azure projects, from initial design to final deployment and ongoing maintenance.
- Build applications in React, C#, .net, and PHP that meets requirements and delivers a high-quality user experience
- 7 years 8 months
Senior Information Technology Manager
Lufthansa's Global Load Control
Belgrade, Brno, Cape Town, Istanbul
01.2015 - 05.2021
- Leading and managing Information technology in 4 countries by driving continuous innovation, setting global standards, and exceeding customer expectations.
- Leading the development of 5+ business-critical applications in PHP, C#, Power BI, and MySQL.
- Communicate effectively with development teams and make informed decisions related to platform development using C# and.net.
- Proven track record of debugging and troubleshooting issues in C#-based applications, improving overall performance and stability.
- Experienced in using C# and .net to develop applications that meet requirements and deliver a high-quality user experience.
- Experience in utilizing Azure services such as Azure Functions, Azure App Service, Azure Storage, and Azure DevOps to build scalable, secure, and highly available applications.
- Strong understanding of Azure architecture and best practices for deploying, managing, and maintaining cloud-based applications.
- Demonstrated ability to migrate on-premise applications to Azure, optimizing performance and reducing costs.
- Lead a technical team to set up a new load control branch in Belgrade, Serbia. The project included setting up FortiGate firewall, Cisco switches, Windows server, MPLS connectivity, and implementation of business rules.
- 9 years 5 months
Information Technology Coordinator
Cape Town, Western Cape
01.2014 - 12.2014
- Managing day to day operations of IT
- Managing suppliers
- Ensuring completion of tasks within SLA
- Advanced problem analysis and resolution
- Constant monitoring of systems
- Provide and implement improvements to systems
- Maintaining system configuration and other system-related issues
- Ensuring maintenance on hardware and software is done including licensing renewals and negotiations
- Budgeting of the IT department
- 1 year
Pro X
Cape Town Area
01.2012 - 12.2013
- Learning and facilitated continuous improvements of processes for all departments at Global Load Control's Cape Town office.
- Participated in the aircraft turn around project at Frankfurt airport in Germany.
- 2 years
Education
Post graduate diploma - Business and Systems Analysis
University of Cape Town
01.2016
Executive education - New Managers Program
University of Cape Town
01.2012
Executive education - Project Management
University of Stellenbosch
01.2012
Honors Bssci - Strategy Management
University of KwaZulu-Natal
01.2009
Bssci - Management and IT
University of KwaZulu-Natal
01.2008
Skills
- Aviation
- Project Management
Product roadmapping
Product documentation
Product launches
Data-driven decision making
Business analysis
Product lifecycle management
Software development lifecycle
Certification
Control Objectives for Information and Related Technology
Timeline
Senior Manager Payment Platform, Apps & Devices
Flash Group
05.2021 - Current
Tech person & Co-Founder
OpsCORE
01.2018 - Current
Senior Information Technology Manager
Lufthansa's Global Load Control
01.2015 - 05.2021
Information Technology Coordinator
01.2014 - 12.2014
Pro X
01.2012 - 12.2013
Executive education - New Managers Program
University of Cape Town
Executive education - Project Management
University of Stellenbosch
Honors Bssci - Strategy Management
University of KwaZulu-Natal
Bssci - Management and IT
University of KwaZulu-Natal
Post graduate diploma - Business and Systems Analysis
University of Cape Town