Jenny-lea Nel
Johannesburg
Summary
Results-driven professional with expertise in team leadership and operational efficiency. Skilled in building relationships, driving strategic initiatives, and adapting to change. Proven experience in problem-solving and streamlining processes to boost productivity and customer satisfaction.
Overview
28
28
years of professional experience
Work History
General Manager
Avolands Gauteng
Johannesburg, South Africa
03.2019 - Current
- Oversaw daily functioning of all business operations, including sales, administration, operations, and logistics.
- Oversee daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Coordinate cross-functional teams to deliver projects on time, within budget, and exceeding expectations.
- Select and mentor senior staff, creating a successful leadership team.
- Develop successful strategies and policies, meeting organisational needs and implementing improvements.
- Reviewed reports and requests from subordinate leadership to inform strategic decisions.
- Led a team of 50+ employees, fostering a culture of teamwork, professionalism, and continuous improvement.
- Negotiated and managed high-value contracts, ensuring optimal service provision and cost-efficiency.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Spearheaded operational improvements, significantly reducing costs while enhancing overall efficiency across departments.
- Established company targets based on performance analysis and forecasting trends.
- Facilitated professional development workshops, upskilling staff and promoting internal talent progression.
- Developed and implemented strategic plans that increased company revenue by 35% within two years.
Business Development Manager
Avolands Gauteng
Johannesburg, South Africa
03.2016 - 02.2019
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Prepared pricing strategies aligned with budget to meet needs of customers.
- Coordinated with design, project management and production teams to deliver timely support to planned campaigns.
- Developed innovative marketing campaigns to drive substantial sales.
- Presided business meetings to define vision and mission of company.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
School Admissions Coordinator
Internaional School of Qingdao
Qingdao, China
08.2014 - 12.2015
- Coordinated admissions process for prospective students, streamlining application review and decision-making.
- Facilitated admissions and processed applications and transcripts of accepted students meeting academic criteria.
- Conducted interviews with potential students, assessing suitability and providing guidance.
- Liaised with academic departments to facilitate seamless enrolment of new students each semester.
- Reviewed and updated admissions policies to comply with latest educational regulations.
- Negotiated with third-party vendors for admissions testing services, ensuring cost-effectiveness.
- Established supportive relationships with alumni, encouraging involvement in recruitment activities.
- Updated student publications website to deliver announcements and developments, maintaining current content.
Head of English Department
International School of Qingdao
Qingdao, China
08.2011 - 12.2015
English Literature and Language Teacher
International School of Qingdao
Qingdao, China
01.2005 - 12.2015
English as a Foreign Language Teacher
International School of Qingdao
Qingdao, China
01.2005 - 05.2012
English Teacher
Saint Charles College
Pietermaritzburg, South Africa
01.1998 - 12.2004
Education
Certificate of Higher Education - Education
University of South Africa
Pretoria01-1999
Bachelor of Arts - Education
University of South Africa
Pretoria01-1997
Master of Arts - Masters of Education
Indiana Wesleyan University
Indiana, USASkills
- Operations management
- Budget planning and forecasting
- Performance monitoring
- Customer acquisition
- Revenue growth
- Client relations
- Staff recruitment and retention
- Cross-functional collaboration
- Team building
- Employee mentoring
- Talent development
- Leadership development
- Conflict resolution
- Decision-Making authority
- Integrity and ethics
- Organisational awareness
- Global mindset
- Decision making
- Customer engagement
- Active listening
- Relationship-building
- Inspirational motivation
Languages
English
Proficient
C2
Interests
- Canva design work
- Editing and coaching
- Reading
- Gym
Accomplishments
- Recognized for spearheading and leading retail growth nationwide
Timeline
General Manager
Avolands Gauteng
03.2019 - Current
Business Development Manager
Avolands Gauteng
03.2016 - 02.2019
School Admissions Coordinator
Internaional School of Qingdao
08.2014 - 12.2015
Head of English Department
International School of Qingdao
08.2011 - 12.2015
English Literature and Language Teacher
International School of Qingdao
01.2005 - 12.2015
English as a Foreign Language Teacher
International School of Qingdao
01.2005 - 05.2012
English Teacher
Saint Charles College
01.1998 - 12.2004
Certificate of Higher Education - Education
University of South Africa
Bachelor of Arts - Education
University of South Africa
Master of Arts - Masters of Education
Indiana Wesleyan University