Jenny De Bruin
Office Automation Specialist
Johannesburg,GP
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
26
26
years of professional experience
1
1
Language
Work History
Interaction Process Automation Admin Sprecialist
DSV Solutions (Healthcare)
10.2015 - 04.2023
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed effective improvement plans in alignment with goals and specifications.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed strong client relationships through consistent communication and attentive service.
Contact Center Head of Department
DSV Healthcare
01.2014 - 09.2015
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Head of Department - Public and Wholesale Sector
International Healthcare Distributors
06.2009 - 12.2013
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Service Center Agent
International Healthcare Distributors
08.2000 - 05.2009
- Consistently maintained high-performance ratings within the service center, reflecting a strong commitment to excellence in serving customers and achieving company objectives.
- Assisted customers with product selection based on individual needs and preferences.
- Collaborated with team members to improve overall service center performance and streamline processes.
- Supported new hires during onboarding process by offering guidance, mentorship, and encouragement as they acclimated into their roles at the service center.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Handled high-stress situations calmly and effectively, maintaining composure while successfully addressing customer concerns.
- Utilized conflict resolution skills to navigate challenging customer interactions, ultimately leading to a successful resolution and positive customer experience.
Inbound Call Center Agent
Medscheme
01.1997 - 06.2000
- Actively collaborated within a team setting, sharing valuable insights from daily experiences that contributed to overall improvement efforts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in ongoing professional development activities to remain current on industry trends and product offerings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers on company systems, form completion, and access to services.
- Displayed excellent communication skills in assisting diverse clientele with various needs and preferences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Contributed to the achievement of team targets through consistent high-quality service delivery.
Education
No Degree - N3
Carletonville Tecnical College
Carletonville, South Africa 04.2001 -
Skills
- Problem-solving aptitude
- Interpersonal Communication
- Effective Communication
- Business Development
- Analytical Thinking
- Attention to Detail
- Process Improvement
- Excellent Communication
- Technical communication
- Process Analysis
- Quality Assessment
- Project Planning
- Problem-solving abilities
- Verbal Communication
Additional Information
Genesys - Interaction Process Automation (IPA) designer, administrator and supervisor proficient.
Timeline
Interaction Process Automation Admin Sprecialist
DSV Solutions (Healthcare)
10.2015 - 04.2023
Contact Center Head of Department
DSV Healthcare
01.2014 - 09.2015
Head of Department - Public and Wholesale Sector
International Healthcare Distributors
06.2009 - 12.2013
No Degree - N3
Carletonville Tecnical College
04.2001 -
Service Center Agent
International Healthcare Distributors
08.2000 - 05.2009
Inbound Call Center Agent
Medscheme
01.1997 - 06.2000
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