Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach, a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Jennilee Moodley
Admin Manager
Durban
Summary
Overview
15
years of professional experience
5
years of post-secondary education
Work History
Deco Ballito
Office Manager
07.2022 - Current
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Dr T Moodley Inc
Medical Administrator
11.2021 - 06.2022
Job overview
- Drawing up of patient's motivational letters for medical aid applications claims, medical claims etc.
- Monitored patient progress and adjusted treatments accordingly.
- Ordered medical and laboratory supplies and equipment.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Completed patient referrals to other medical specialists.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Imperial Logistics
HR Assistant
06.2018 - 10.2021
Job overview
- Assistant to the distribution department and manager, ensuring drivers complete all deliveries simultaneously on time, ensuring clients receive ETA's on all consignments on a daily basis
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Developed and maintained HR policies and procedures.
- Create weekly headcount reports.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Checked references for potential candidates.
DB Schenker Logistics
PA To the Operations Manager
02.2014 - 03.2018
Job overview
- Data capturing of POD's, waybills and delivery notes
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Producing quotations for customers
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Sending status reports to customers
- Resolving Customer Queries
- Dealing with customer complaints
- Sending e-mails to customers with feedback
- Tracking and tracing of various customers' orders
- Completion of daily reports for multiple customers
- Booking of Collections
- Receiving and dispatching of cargo
- Drawing up and out-bounding of trip sheets with their designated drivers
- Ensuring verbals are constantly uploaded onto the system for all deliveries done on the day
- Debriefing of drivers
- Scanning freight onto driver's trip sheets
- Assisting with operations (inbounding and out bounding of cargo)
- Ensuring in spec deliveries with regards to sunrise and overnight consignments
- Managing drivers with collections
- Operational Queries
- Discrepancy Reports on excel
- Operations Reports on excel
- Customers Service Report on excel
- Pre-Alerts Reports on excel
- Handling returns on all orders
- Complaints Report
- Ensuring the auditing files is always up to date
- Ordering of workers PPE
- Ordering of stationary/groceries etc.
- Switchboard duty from time to time.
AA Events & Media Management
Creative Assistant
01.2012 - 12.2014
Job overview
- Organizing and preparing of magazine templates, promoting the magazine and brand via social networking sites, delegating tasks to staff members of various duties and ensuring deadlines are met
- Identified category trends through social listening.
- Managed social channel content strategy and calendars to drive engagement.
- Updated and created cross-functional decks and presentations.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Researched and evaluated potential new markets and products.
- Organizing and finalizing bollywood and American international concerts
- Booking of flights and accommodation for various artists
- Booking of the events venue, security, food and beverages.
R Naidoo & Associates
Receptionist/Switchboard
01.2009 - 11.2011
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Education
Earlington Secondary SchoolDurban
Matriculated year of 2008 with a Diploma
01.2004 - 12.2008
University Overview
Subjects: English, Afrikaans, Maths Lit, Life Orientation, Business Management, Travel and Tourism, Arts
- Member of the Representative Class Leadership
Skills
Workforce Management
Timeline
Office Manager
Deco Ballito
07.2022 - Current
Medical Administrator
Dr T Moodley Inc
11.2021 - 06.2022
HR Assistant
Imperial Logistics
06.2018 - 10.2021
PA To the Operations Manager
DB Schenker Logistics
02.2014 - 03.2018
Creative Assistant
AA Events & Media Management
01.2012 - 12.2014
Receptionist/Switchboard
R Naidoo & Associates
01.2009 - 11.2011
Earlington Secondary School
Matriculated year of 2008 with a Diploma
01.2004 - 12.2008
Dependents
Dependents
2Criminal Record
Criminal Record
NoHealth Status
Health Status
ExcellentPhone
Phone
061 691 9495 - 078 605 5280
Personal Information
Personal Information
Marital Status: Married
Awards
Awards
Most accurate capturer with speed for the company's yearly award ceremony for years 2015, 2016, and 2017Similar Profiles
Sibonelo Austin NgibaSibonelo Austin Ngiba
Cashier Assistant and Sales at 22 Jump Street BallitoCashier Assistant and Sales at 22 Jump Street Ballito
Emma KnowlerEmma Knowler
Salesman/Cashier at FISH COMPANY BALLITOSalesman/Cashier at FISH COMPANY BALLITO
CIKIZWA VILAKAZICIKIZWA VILAKAZI
Channel Producer at Ballito TVChannel Producer at Ballito TV
Nokuphiwa Portia NzuzaNokuphiwa Portia Nzuza
Human Resources Manager at SA Vans ConversionsHuman Resources Manager at SA Vans Conversions
Sifundo NdzalaSifundo Ndzala
Teacher Intern and Lab Assistant at Wembley CollegeTeacher Intern and Lab Assistant at Wembley College