Jennifer Sarojadevi Sadal
Randburg,south africa
Summary
Highly skilled professional with expertise in advanced computer skills, Dutch and English correspondence, and basic bookkeeping. Demonstrates exceptional email correspondence expertise and a client-focused approach. Adept at analysing technical issues thoroughly while maintaining resilience in stressful situations and professional composure.
Offering strong analytical skills and knack for problem-solving. Knowledgeable about IT systems, project management, and customer support. Eager to leverage communication and teamwork abilities. Ready to use and develop technical expertise, client interaction, and project coordination.
Overview
25
25
years of professional experience
Work History
Dutch Associate IT Consultant
AON Insurance
Johannesburg, Gauteng
11.2020 - 02.2025
- Assisting end user in Dutch/ English telephonically or through email, with various PC related issues, i.e. Passwords, Resets, Hardware and Software applications (Outlook, Teams, Webex and other windows applications
- Streamlined communication channels by integrating collaborative software tools.
- Navigating insurance applications such as : ANVA, IBIS, Vizier, DDI, CED Connect Claims
- Various VPN Programs
- Efficiently logging service requests and performing accurate trouble shooting or problem determination for end users
- Performing remote take over activities when needed and assigning to resolver teams when required using the LMI Tool ( Logmein Rescue technician Console)
Dutch technical support agent
Adidas NL
08.2019 - 09.2020
- Assisting customers with online orders in and outbound
- Resolving queries related to online orders
- Enhanced customer satisfaction by resolving technical issues promptly.
- Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.
Dutch Technical Support Agent
IBM
03.2011 - 07.2019
- Assisting end users in Dutch telephonically or through email with various PC related issues ie. Password, resets, hardware and software application related issues, on platforms such as WBP, Solon, EU2 and Worksquare
- Utilised advanced diagnostic tools for precise identification of system faults.
- Maintained up-to-date knowledge of latest industry trends, provided cutting-edge solutions.
- Provided round-the-clock support for enhanced system functionality.
- Implemented new technical procedures with reduced troubleshooting time.
- Successfully delivered on tasks within tight deadlines.
Assistant manager
More Life Insurance
02.2004 - 11.2009
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
Marketing assistant
Post Trade
05.2003 - 01.2004
- Streamlined communication channels for increased efficiency in project management.
- Contributed to content creation, raising brand profile among target audience.
- Coordinated with sales team for product promotion strategies.
Office assistant
HJ De Vries Motors
06.2000 - 04.2003
- Scheduled appointments effectively to ensure efficient time management for executives.
- Managed travel arrangements to ease executive schedules.
- Improved office efficiency by organising and managing files.
Education
Diploma of Higher Education - Middle Management : Communication
Nedelance
Netherlands 1999 - 2000
Certificate of Higher Education - formative phase
SPI
Paramaribo 1994 - 1998
Certificate of Higher Education - secondary school
M.G.J Poolschool
Paramaribo 1990 - 1994
Skills
- Advanced computer skills
- Dutch correspondence
- English correspondence
- Basic bookkeeping
- Email correspondence expertise
- Client-Focused approach
- Analysing technical issues thoroughly
- Resilience in stressful situations
- Maintaining professional composure
Languages
Dutch
Native
English
Fluent
Affiliations
- hiking
- urban gardening
- reading
Timeline
Dutch Associate IT Consultant
AON Insurance
11.2020 - 02.2025
Dutch technical support agent
Adidas NL
08.2019 - 09.2020
Dutch Technical Support Agent
IBM
03.2011 - 07.2019
Assistant manager
More Life Insurance
02.2004 - 11.2009
Marketing assistant
Post Trade
05.2003 - 01.2004
Office assistant
HJ De Vries Motors
06.2000 - 04.2003
Diploma of Higher Education - Middle Management : Communication
Nedelance
1999 - 2000
Certificate of Higher Education - formative phase
SPI
1994 - 1998
Certificate of Higher Education - secondary school
M.G.J Poolschool
1990 - 1994
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