Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Aphane

Key Accounts Manager
Johannesburg

Summary

I am a highly skilled professional with a proven track record of delivering exceptional service and driving tangible business results. As a self-motivated and dedicated team player, I possess excellent organizational and interpersonal skills that allow me to effectively collaborate across teams and lead initiatives. I am committed to continuous learning, taking on new challenges, and expanding my skill set to consistently add value.

My focus on building strong professional relationships is key to enhancing profitability and ensuring sustained growth for the business. Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Known for reliability and adaptability, with swift capacity to learn and apply new skills - I am committed to leveraging these qualities to drive team success and contribute to organisational growth.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Key Accounts Manager

AI Agency
Cape Town
06.2024 - Current
  • Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
  • Collaborate with design, content, and sales teams to create effective campaign materials and messaging.
  • Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
  • Identified new business opportunities by analyzing industry trends and competitor activities.
  • Developed a comprehensive understanding of customers' needs, enabling targeted up-selling and cross-selling efforts.
  • Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
  • Managed the entire web development process, from concept to deployment and ongoing maintenance.
  • Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.

Personal Assistant to the Chief Executive Officer

Infinity Brands (Pty) Ltd
Johannesurg
03.2023 - 06.2024
  • Served as a primary point of contact for the CEO's direct reports, assisting them with their requests or directing them to appropriate resources.
  • Participated in organizational events as needed, showcasing professionalism while promoting company values.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
  • Promoted a positive company image by representing the CEO at events, meetings, and conferences.
  • Provided exceptional administrative support during high-pressure situations such as mergers or acquisitions.
  • Monitored industry trends and competitor activities to keep the CEO informed about relevant developments in the market.
  • Assisted in budget planning and expense tracking, contributing to cost-saving initiatives.
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.

Customer Service Representative

Titan Electrical (Pty) Ltd
Johannesurg
06.2021 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Education

Diploma in Business Management - Business Management

Boston City Campus Bedfordview
Bedfordview, Johannesburg
01.2021 - 11.2023

Skills

Relationship Management

Technical understanding

Account Acquisition

Contract Negotiation

CRM proficiency

Client onboarding

Client Relationship Building

Timeline

Key Accounts Manager

AI Agency
06.2024 - Current

Personal Assistant to the Chief Executive Officer

Infinity Brands (Pty) Ltd
03.2023 - 06.2024

Customer Service Representative

Titan Electrical (Pty) Ltd
06.2021 - 06.2024

Diploma in Business Management - Business Management

Boston City Campus Bedfordview
01.2021 - 11.2023

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Jennifer AphaneKey Accounts Manager