Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Interests
Timeline
AccountManager

Jennifer Beverly Scott

Executive Personal Assistant
Johannesburg

Summary

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient. Dedicated EPA with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers. Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Executive Personal Assistant

Firstrand
Sandton
08.2015 - Current
  • Minute taking, Communication, Projects, Co-ordinating, Event planning, etc
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Maintained appropriate filing of personal and professional documentation.
  • Used discretion when handling confidential information.
  • Served as point of contact between clients and managerial staff.
  • Arranged domestic and international travel plans and itineraries.
  • Organized and attended meetings and compiled related documents and reports.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Sourced and ordered office equipment and supplies.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Attended meetings, took notes and tracked action items.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Executive Administrative Assistant

First National Bank
Johannesburg
01.2015 - 07.2022
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
  • Monitored company inventory to keep stock levels and databases updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Improved operations through consistent hard work and dedication.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Onboarded new temps by entering employee information into systems.
  • Prepared variety of different written communications, reports and documents.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Executive Personal Assistant

Anglo Gold Ashanti
Johannesburg
04.2014 - 12.2014
  • To EVP People & organisation Development
  • Anglo Gold Ashanti
  • Attendance register, scheduling meetings, record maintance, etc
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained appropriate filing of personal and professional documentation.
  • Served as point of contact between clients and managerial staff.
  • Sourced and ordered office equipment and supplies.
  • Attended meetings, took notes and tracked action items.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Personal Administrative Assistant

First National Bank
Johannesburg
02.2012 - 07.2014
  • To 2 Exco Members
  • FNB Data Warehouse
  • Mandates management, validation of IT expenses, churn coordination, etc
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and attended meetings and compiled related documents and reports.
  • Sourced and ordered office equipment and supplies.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Used discretion when handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Personal Assistant

First National Bnak
Johannesburg
02.2012 - 07.2012
  • Industrial Relations
  • FNB Banking Channels IR
  • Produce and proof read correspondence, documents, packs and presentations
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Maintained appropriate filing of personal and professional documentation.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.

Personal Assistant

First National Bank
Johannesburg
03.2007 - 01.2012
  • Risk and Compliance & Human Resources
  • FNB Personal Banking Segment
  • Effectively manage PB Risk and Compliance, Human Resources, Employment
  • Equity and Compliance meetings
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Organized and attended meetings and compiled related documents and reports.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Attended meetings, took notes and tracked action items.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.

Business Co-Coordinator

FNB Home Loans
Johannesburg
01.2007 - 03.2008
  • End-to-end mobilization, implementation and control of all allocated operational requirements, Provides an effective interface between users and applications support
  • Inventoried and ordered office supplies to maintain availability of products.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Gathered and organized materials to support operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Personal Learning Assistant

FNB
01.2006 - 04.2007
  • Learning & Development
  • General admin organizing, filing, co-coordinating projects, Research and Assistance in vetting documentation before pilot phases
  • Project meetings and minutes.

Product Specialist

First National Bank
Johannesburg
10.1999 - 04.2006
  • Compliance: applicable procedures, rules, laws and regulations when opening accounts
  • Problem solving, transactional processing
  • Efficient query resolution, unpaid and special requirements
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Communicated with suppliers to reconcile invoice payments.
  • Maintained accounting records utilizing in-house and client systems.
  • Assisted in review and revision of budgets based on business needs.

Relationship Administrator

Nedcor Private Bank
Johannesburg
01.1996 - 10.1999
  • General administration , managed 6 porfolio relationship and other related admin functions Transfers, booking foreign exchange Requesting Duplicate
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • NATIS documents and title deeds
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and maintained courteous and effective working relationships.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Onboarded new temps by entering employee information into systems.
  • Worked with customers to understand needs and provide excellent service.

Administrator - Business Operations

First National Bank
Johannesburg
04.1993 - 01.1995
  • Represented company at conferences and seminars to boost outreach.
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Directed business processes from conceptualization through end-user delivery.
  • Worked with stakeholders to drive product and service definition and design.
  • Streamlined workflow.

Education

GED -

Coronationville High Scool
Johannesburg
01.1992 - 12.1992

No Degree -

PMI
Johannesburg
04.2001 -

No Degree - Project Management

Cranefield
Johannesburg
04.2001 -

Skills

COMPUTER SKILLS (OFFICE 2007)undefined

Certification

MS Office

Additional Information

  • PERSONAL STATEMENT EDUCATION PERSONAL DETAILS RECOGNITIONS
  • CAPM PMBOK , FNB DIAMOND AWARDS FRAUD BUSTER AWARD 2005
  • 1108 (Work) Accomplished executive assistant offering 12 years of administrative experience reporting to a CEO and other top executives, in fast paced corporate environments. Dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks. Recognised and valued as a discreet and knowledgeable office manager and team player with the ability to juggle and prioritise needs while ensuring speedy responses to logistics and business concerns. I manage and maintain all contact list and communicate within the business. I’m reputable for communicating policies and objectives, handling unforeseen issues and serving as a liaison to clients, internal staff and external contacts.

Accomplishments

Won the Fraud Buster Award in 2005

Recognised as a leader in the unsung hero awards

Interests

Reading

Cooking

Hiking

Timeline

Executive Personal Assistant

Firstrand
08.2015 - Current

Executive Administrative Assistant

First National Bank
01.2015 - 07.2022

Executive Personal Assistant

Anglo Gold Ashanti
04.2014 - 12.2014

Personal Administrative Assistant

First National Bank
02.2012 - 07.2014

Personal Assistant

First National Bnak
02.2012 - 07.2012

Personal Assistant

First National Bank
03.2007 - 01.2012

Business Co-Coordinator

FNB Home Loans
01.2007 - 03.2008

Personal Learning Assistant

FNB
01.2006 - 04.2007

No Degree -

PMI
04.2001 -

No Degree - Project Management

Cranefield
04.2001 -

Product Specialist

First National Bank
10.1999 - 04.2006

Relationship Administrator

Nedcor Private Bank
01.1996 - 10.1999

Administrator - Business Operations

First National Bank
04.1993 - 01.1995

GED -

Coronationville High Scool
01.1992 - 12.1992

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