Jennifer McLeod
Summary
» Experienced Business, Contact Sales & Telemarketing Manager VISION To utilise my skills in enhancing shareholder value. EXECUTIVE SUMMARY I am a highly competent and enterprising Business Manager with specialist pedigree and expertise in Telesales, Telemarketing and Call Centre Management. I possess 10 years’ experience working in challenging roles at Clientele. I joined Clientele as a Telemarketing Supervisor in 2012. I excelled on the role and grew along the company ranks becoming an Assistant Manager and Telesales, Telemarketing Manager. This career progression based on merit is illustrative of my continuous self-improvement philosophy. I have strong insurance and financial product industry knowledge and have solid competencies in the areas of sales and marketing, account management, customer service management, business development, call centre and telemarketing management. Additionally, I possess good leadership, communication and interpersonal skills with a proven track record in contributing effectively to meeting set organisational goals.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Telesales, Telemarketing Manager
Clientele
07.2017 - 05.2020
- Scope of Work Done:
- Selling a comprehensive range of financial products to new clients, as well as sourcing and generating new business opportunities
- Manage a team of telesales and telemarketing agents
- Dealing with a wide range of enquires and providing optimum solutions for individual requirements via telephone
- Provide sound information and advice, identify the needs of the customer and provide the right solution
- Providing feedback on customer trends and requirements
- Input into the sales strategy
- Account Management
- Contributing to the ongoing recruitment of telesales agents
Assistant Manager
07.2014 - 06.2017
Telemarketing Supervisor
Clientele
07.2012 - 06.2014
- Scope of Work Done:
- Internal Sales - Internal Sales
Supervisor
International SOS
Midrand , South Africa
06.2004 - 03.2010
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Identified individual employee's unique work styles and adapted management methods.
- Prepared, calibrated and monitored production levels to achieve targets.
Medical Sales Representative
Permed Wholesalers
Pretoria, South Africa
04.2003 - 05.2004
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Prepared and delivered product presentations and answered questions about Product or Service to increase sales.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Exceeded sales goals, increased revenue and facilitated sales.
Education
New Management Programme - Leading People, Leading Operations, Labour Relations
UFS
Bleomfontein 01.2015 - 03.2016
Skills
PROFESSIONAL SKILLSundefined
Accomplishments
- Proven problem-solving ability
- Creative and can multi task
- Assertive and goal orientated
- Self-motivated and passionate
- Loves and thrives under challenges
- PROFESSIONAL QUALIFICATIONS 2016 New Management Programme
- University of the Free State
Timeline
Telesales, Telemarketing Manager
Clientele
07.2017 - 05.2020
New Management Programme - Leading People, Leading Operations, Labour Relations
UFS
01.2015 - 03.2016
Assistant Manager
07.2014 - 06.2017
Telemarketing Supervisor
Clientele
07.2012 - 06.2014
Supervisor
International SOS
06.2004 - 03.2010
Medical Sales Representative
Permed Wholesalers
04.2003 - 05.2004
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