JENNIFER DUNCAN-PILWAN
Multifunctional Specialist
Cape Town
Summary
Diligent Multifunctional Specialist with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
Communicates in accessible, informative manner and demonstrates strong reporting skills. Productive employee with track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and achieve excellent service.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
1
1
Language
Work History
Sports and Clinical Massage Therapist
Happy Feet Chinese Massage
11.2022 - Current
- Provided comprehensive consultations for potential clients, assessing their needs and recommending appropriate treatment plans.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team goals.
Sports Therapist
JennyDzzz Massage
02.2010 - Current
- A natural communicator with strong motivational skills, with the ability to lead successful teams
- Innovative, hard working and approachable
- An all-round professional who draws upon an in-depth education, practical experience and a collaborate approach to bring security solutions
TEFL / TESOL Teacher
Native Camp
02.2023 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Secretary
Dals Claremont
02.2023 - 12.2023
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Team Leader / Fitness Instructor
City of Cape Town
11.2019 - 08.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Senior Customer Service Advisor
Tekton Auto Body Repairs
02.2012 - 12.2015
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Promoted adoption of new technologies designed to streamline workflows, resulting in shorter wait times for callers seeking assistance.
- Balanced multiple priorities effectively while ensuring timely completion of tasks without compromising quality or accuracy of work produced.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Legal Secretary
David Mias Attorneys
07.2010 - 12.2011
Education
Diploma - Cybersecurity
Alison E-Learning Online
Online 05.2024 - 09.2024
Certificate - AI Risk Management and Incident Response
Alison E-Learning Online
Onlime 02.2024 - 09.2024
Certificate - Introduction To Certified Information Security Manager
Alison E-Learning Online
Online 10.2023 - 09.2024
Certificate - Data Science Masterclass for Beginners
Alison E-Learning Online
Online 01.2024 - 09.2024
Diploma - Information Technology Support
Alison E-Learning Online
Online 01.2023 - 07.2024
Diploma - ISO/IEC 42001:2023 Artificial Intelligence Management System (AIMS)
Alison E-Learning Online
06.2023 - 08.2024
Certificate - TEFL / TESOL
TEFL Universal
02.2015 - 12.2015
Certificate - Office Management and Professional Communication
University of Cape Town
Cape Town, South Africa 02.2015 - 12.2015
Certificate of Higher Education - Matric
Strandfontein Senior Secondary School
Cape Town, South Africa 01.2002 - 12.2002
Information Technology
Sololearn
Online 04.2001 -
Information Technology
Sololearn
Online11-2025
Skills
Customer Service Advisor
- Office Administration
Sports & Clinical Massage Therapy
- Conflict Resolution
Empathy, Reliability & Actively Listening
- Active Listening
Data entry
Time management
Critical thinking
Customer relationship management (CRM)
Administrative support
Technical support
Timeline
Diploma - Cybersecurity
Alison E-Learning Online
05.2024 - 09.2024
Certificate - AI Risk Management and Incident Response
Alison E-Learning Online
02.2024 - 09.2024
Certificate - Data Science Masterclass for Beginners
Alison E-Learning Online
01.2024 - 09.2024
Certificate - Introduction To Certified Information Security Manager
Alison E-Learning Online
10.2023 - 09.2024
Diploma - ISO/IEC 42001:2023 Artificial Intelligence Management System (AIMS)
Alison E-Learning Online
06.2023 - 08.2024
TEFL / TESOL Teacher
Native Camp
02.2023 - 12.2023
Secretary
Dals Claremont
02.2023 - 12.2023
Diploma - Information Technology Support
Alison E-Learning Online
01.2023 - 07.2024
Sports and Clinical Massage Therapist
Happy Feet Chinese Massage
11.2022 - Current
Team Leader / Fitness Instructor
City of Cape Town
11.2019 - 08.2021
Certificate - TEFL / TESOL
TEFL Universal
02.2015 - 12.2015
Certificate - Office Management and Professional Communication
University of Cape Town
02.2015 - 12.2015
Senior Customer Service Advisor
Tekton Auto Body Repairs
02.2012 - 12.2015
Legal Secretary
David Mias Attorneys
07.2010 - 12.2011
Sports Therapist
JennyDzzz Massage
02.2010 - Current
Certificate of Higher Education - Matric
Strandfontein Senior Secondary School
01.2002 - 12.2002
Information Technology
Sololearn
04.2001 -
Information Technology
Sololearn
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