JENINE ZONDI
Durban,South Africa
Summary
Dynamic professional with expertise in customer service, social media strategy, and content creation. Demonstrates exceptional problem-solving abilities, influential leadership, and decision-making skills to drive team success and enhance client relationships. Proficient in verbal and written communication, computer proficiency, Excel, and multitasking to deliver results in fast-paced environments. Adept at developing sales strategies and fostering collaboration to achieve organizational goals while maintaining a focus on continuous improvement.
Overview
11
11
years of professional experience
Work history
Client Loyalty Specialist
SA Home Loans
Durban, KwaZulu-Natal
2025.11 - 2026.05
- Generated new leads by actively engaging in local networking events and utilizing social media platforms effectively.
- Educated clients on the intricacies of real estate transactions, ensuring they felt confident and informed throughout the process.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Provided coaching support for junior team members seeking guidance on best practices related to effective account management and client retention.
- Trained new team members in company loyalty initiatives, fostering a culture of excellence in customer service.
- Convert leads into approved and disbursed loans
- Maintain a strong pipeline of prospective clients
- Cross-sell related products (insurance, refinancing, top-up loans)
- Built productive client networks to maximise sales and marketing possibilities.
- Negotiated contract terms for maximized client benefit and profit.
Customer helpdesk clerk
SA Home Loans
Durban, KwaZulu-Natal
2021.03 - 2025.10
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Managed phone calls, resulting in effective communication flow within the company.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Store assistant
John Craig
Durban, South Africa
2019.11 - 2020.03
- Assisted customers, resulting in a positive shopping experience.
- Handled complaints efficiently, ensuring customer satisfaction.
- Improved product availability by effectively restocking shelves.
- Maintained store cleanliness for an appealing shopping environment.
- Organized stock and checkout area proactively between serving customers to maintain orderly shop floor.
Retail Sales Associate
John Craig
Durban
2019.11 - 2020.03
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Waitress
Spur
Newcastle
2015.06 - 2017.05
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor of Arts - Communication Science
University of South Africa
Skills
- Customer service
- Problem-solving
- Content creation
- Social media strategy
- Problem-solving abilities
- Team leadership
- Multitasking
- Sales strategy
- Excellent communication
- Decision-making
- Verbal and written communication
- Computer proficiency
- Teamwork and collaboration
- Excel proficiency
- Client Relationship Management
- Influential leadership
- Initiative taking
- Customer Service
- Public speaking
LANGUAGES
English
Beginner
isiZulu
Beginner
Afrikaans
Elementary
Affiliations
- documentaries
- fashion
Accomplishments
Multiple amazing service awards acquired
Custom
Eaglepeak Spur - 034 312 4313 (Nelly)
John Craig - Store was closed to retrenchment contact head office
SA Home Loans - 031 560 5300 (HR)
Timeline
Client Loyalty Specialist
SA Home Loans
2025.11 - 2026.05
Customer helpdesk clerk
SA Home Loans
2021.03 - 2025.10
Store assistant
John Craig
2019.11 - 2020.03
Retail Sales Associate
John Craig
2019.11 - 2020.03
Waitress
Spur
2015.06 - 2017.05
Bachelor of Arts - Communication Science
University of South Africa