Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenesta Prince

Corporate Travel Consultant
Cape Town

Summary

Dynamic travel professional with a proven track record at Tourvest Travel Services, excelling in client relationship building and international logistics planning. Enhanced customer satisfaction through proactive problem-solving and streamlined booking processes, achieving significant reductions in complaints. Adapt at managing complex itineraries while fostering teamwork and collaboration across various teams and departments.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Specialist

Tourvest Travel Services
09.2021 - Current
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.

Corporate Travel Consultant

Tourvest Destination Managemnet
07.2015 - 09.2021
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
  • Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.

Intermediate - Senior Consultant

Tourvest Travel Services
12.2003 - 09.2015
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Handled sensitive personal data with discretion.
  • Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.

Education

High School Diploma -

Silver Oaks Secondary High School
Johannesburg
04.2001 -

Skills

Customer relations

Quality assurance

Team collaboration

Analytical thinking

Airline regulations

Client relationship building

Tour guiding

Overseas tours

Company guidelines and procedures

Travel arrangements

Travel coordination

Transportation arrangements

Travel planning

Visa processing

International logistics planning

Travel insurance understanding

Hotel booking experience

Teamwork

Travel bookings processes

Cash handling

Self motivation

Critical thinking

Travel itineraries

Timeline

Specialist

Tourvest Travel Services
09.2021 - Current

Corporate Travel Consultant

Tourvest Destination Managemnet
07.2015 - 09.2021

Intermediate - Senior Consultant

Tourvest Travel Services
12.2003 - 09.2015

High School Diploma -

Silver Oaks Secondary High School
04.2001 -

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Jenesta PrinceCorporate Travel Consultant