Jeminah Mhele

• Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
• Developed creative event themes that captured audience interest and drove engagement throughout the program.
• Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
• Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
• Selected and ordered refreshments, decor and event materials.
• Maximized revenue opportunities through strategic sponsorship partnerships that aligned with client objectives.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
• Coordinated seamless transportation logistics, ensuring timely arrivals and departures of guests and VIPs.
• Continuously improved event processes based on post-event evaluations from both clients and participants.
• Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
• Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
• Elevated brand experiences at trade shows and conferences by designing eye-catching booth displays.
• Generated positive press coverage for clients'' events by cultivating relationships with media outlets and influencers in the industry.
• Enhanced attendee experience by meticulously planning and executing engaging event agendas.
• Interviewed clients to understand event scopes of work and establish budgets.
• Created memorable experiences for guests through immersive entertainment options at various events.
• Managed budgets effectively, optimizing allocation of resources to maximize event impact.
• Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
• Coordinated florists, photographers, and musicians for events.
• Established strong relationships with vendors, securing optimal pricing and service quality for events.
• Implemented innovative strategies to reduce waste at events, promoting sustainability initiatives across multiple functions.
• Liaised with clients to determine exact event requirements.
• Delivered prompt payment for event vendors, venues, staff and transportation providers.
• Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
• Coordinated with sales and marketing teams to publicize and promote events.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Developed and implemented successful marketing plans to generate event revenue.
• Prepared invitations to send out to guest lists.
• Maintained and built comprehensive database of industry contacts, vendors and venues.
• Coordinated with kitchen or catering staff on delivery, timing and service style of food.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Coordinated travel and accommodations for event attendees.
• Created detailed timelines and budgets for events to meet all deadlines.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Monitored and controlled event expenditures to meet budgets.
• Utilized social media to promote events and increase attendance.
• Coordinated transportation and parking arrangements for guests and vendors.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Developed detailed event reports, documenting all aspects of each event.
• Developed creative themes for events and created related activities to engage attendees.
• Oversaw event registration process by collecting and tracking attendee information.

• Attended meetings, took notes and tracked action items.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Served as point of contact between clients and managerial staff.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
• Accomplished project deadlines by assisting with task completion whenever required.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Collaborated with other support staff in coordinating joint projects or covering workload during absences.
• Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
• Entrusted to handle confidential and sensitive situations in professional matter.

Communication 1,2

Legal practice 1,2

Word processing

Public relations

information administration 1,2 and 3

personnel management1,2

business administration 1,2