Jeffrey Khoza
CV
Tembisa,JHB
Summary
Sales consultant building customer relationships through rentals, upgrades, and repairs bookings, including 20+ per month, and issue resolution in a busy mobile retail setting. Manages customer complaints, data transfers, and system issue escalation while supporting store appearance and merchandising standards. Contributes to sales performance through accurate day-end control, cashing up, and stock takes, using Microsoft Office.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Sales Consultant
Cellucity Pty Ltd
Kempton Park , JHB
08.2014 - 07.2026
- Handle 9 customer interactions per day while managing phone repair bookings and transfer updates.
- Monitor service system issues and report faults immediately to keep daily operations running smoothly.
- Drive sales figures and store performance through product knowledge, upselling, and direct sales consulting.
- Complete day-end cashing up, investigate variances, and maintain accurate retail reporting in Microsoft Office.
- Maintain store appearance through merchandising and floor presentation that support a professional customer experience.
- Support stock takes, general store duties, and inventory counts using point of sale systems and stock control.
- Developed comprehensive understanding of product features and customer needs to drive sales success.
- Built strong relationships with clients, enhancing customer loyalty and retention rates.
- Collaborated with marketing teams to design targeted promotional campaigns that increased brand awareness.
- Conducted market analysis to identify trends and inform strategic sales initiatives.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Sale Consultant
The Real Repair Company
Sandton , JHB
08.2014 - Current
- Handled 9 customer consultations per day while maintaining consistent service across rentals, contracts, and upgrades.
- Managed rentals, contracts, upgrades, and customer data through point of sale systems and careful administration.
- Resolved customer complaints and service issues quickly, escalating system faults immediately when required.
- Completed day-end cash-up, explained variances, and maintained accurate stock takes for general store control.
- Maintained strong store appearance through merchandising, stock control, and routine retail presentation standards.
- Used Microsoft Office to support filing, reporting, and store administration while monitoring customer service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Built relationships with customers and community to promote long term business growth.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Plant Maintenance
AfriSam
Olifantsfontein, JHB
07.2011 - 06.2013
- Cleaned conveyor belts, declines, cross-cuts, and haulages to keep underground areas free of buildup.
- Performed high-pressure water jetting, tank cleaning, vessel cleaning, and vacuuming during industrial cleaning assignments.
- Removed ore spillage through vamping and cleaned sumps, settlers, and silt trap pits.
- Handled surface and site cleaning to keep work areas orderly and accessible.
- Supported continuous plant upkeep by moving between underground, industrial, and surface cleaning duties as needed.
- Demonstrated exceptional time management skills to balance multiple responsibilities, including plant maintenance, customer assistance, and inventory oversight.
- Advised clients on best practices for managing their plant maintenance processes utilizing SAP PM capabilities efficiently.
- Assisted with inventory management, ensuring that essential parts were always available for timely repairs and maintenance tasks.
- Performed manual labor, heavy lifting and shoveling to support plant clean-up and maintenance.
Retail
Mr Price Home
09.2007 - 02.2010
- Drove sales and store performance through product knowledge, upselling, and attentive customer service.
- Managed day-end reconciliations, investigated variances, and completed administration and filing.
- Maintained store appearance through merchandising, stock control, and regular inventory counts.
- Handled client liaison and complaint resolution with a steady, customer-focused approach.
- Used Microsoft Office and point of sale systems to support retail reporting, cash handling, and filing.
Education
Studies - undefined
05.2006
- Highest Grade Passed: Grade 11
- Subjects: English, IsiZulu, Afrikaans, Life Orientation, Geography, Business Economics, Economics, Accounting
Skills
Microsoft Office
Sales consulting
Upselling
Customer retention
Product knowledge
Point of sale systems
Retail reporting
Sales forecasting
Stock control
Merchandising
Cash handling
Inventory counts
Retail supervision
Team scheduling
Loss prevention
Performance coaching
Complaint resolution
Certification
Banks In Action - Citigroup Bank
References
- Retailer, 011 894 3709, Sales - Mr Price Home, 2007-09, 2010-02
- Plant Maintenance, 011 670-5777, Mining - AfriSam Readymix Olifantsfontein, 2011-07, 2013-06
- Retailer, 071 074 7192, Sales No - OR Tambo International Airport, 2014-08, 2026-06, Ntbeko (Hire 4 Lower Pty Ltd/Cellucity)
- Retailer, 078 262 5957, Sales & Repairs - The Real Repairs Company-Sandton, 2026-06-15, Present, Rayaan (Hire 4 Lower Pty Ltd/Cellucity)
Timeline
Sales Consultant - Cellucity Pty Ltd
08.2014 - 07.2026
Sale Consultant - The Real Repair Company
08.2014 - Current
Plant Maintenance - AfriSam
07.2011 - 06.2013
Retail - Mr Price Home
09.2007 - 02.2010
Zitikeni Secondary School - Studies,