Jeffrey Gericke
Brackenfell
Summary
Dedicated Customer Service Representative with 11 years of experience in fostering customer relationships and resolving issues effectively. Experienced in sales across Teaching, Banking, and Signage sectors, with a focus on achieving team objectives and enhancing performance. Strong communicator with expertise in active listening and collaboration.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Commercial Insurance Broker
OutSurance
Cape Town, South Africa
02.2025 - Current
- Pursued sales targets by engaging potential clients, managing pipeline, and following up daily.
- Submitted and managed client claims through review, submission, and tracking processes.
- Maintained client insurance profiles and updated records to ensure accuracy.
Sales
Wrap-City Signs / RCBF Signs
, Western Cape
01.2020 - Current
- Achieved monthly sales targets through strategic implementation of targeted sales initiatives.
- Followed up on quotes and payments to ensure timely transactions and maintain client relationships.
- Training new sales representatives
- Executed social media marketing campaigns to increase brand awareness and engagement.
- Performed daily administrative tasks including filing and data entry.
- Assisted with company interviews
Full time Musician
1925Band
01.2017 - Current
- Delivered captivating piano, percussion, and vocal arrangements at live events, engaging diverse audiences
- Performed nationally, showcasing musical versatility across various venues
- Performed at a variety of live events such as weddings, private parties and club functions.
- Rehearsed frequently to hone performance and improve musical abilities.
- Nurtured talents and evolved advanced skills through regular practice.
Teaching
Joy Academy
, Gauteng
01.2015 - 01.2017
- Delivered additional tutoring sessions to reinforce learning and support student progress
- Supervised aftercare programme, ensuring a safe and engaging environment for students
- Coordinated administrative tasks to support teaching activities
- Technology, Afrikaans, Arts & Culture, Life Orientation
- Gauteng
Sales, Customer Service Representative, Service Manager, Teller, ATM Custodian
First National Bank
, Gauteng
01.2007 - 01.2015
- Achieved sales targets through proactive customer engagement and tailored solutions
- Training new sales representatives
- Motivating Staff
- Guided clients in branch to resolve inquiries and promote services, enhancing overall customer experience
- Oversaw service delivery in branch, ensuring high levels of customer satisfaction and efficient operations
- Assisting clients at ATMs, Internet Kiosks
- Balancing Tills/Surprise Cash Checks
- General Administrative & Service daily duties
- Assisting with Interviews
- Worked in Gauteng region
Education
RE5 Certificate - Financial
Leselo
Pretoria01-2013
Certificate of Higher Education - Banking, Accounting, Basic Principles of law, Business Management, Money Laundering, Customer Service, Marketing
Damelin
Gauteng01-2015
Skills
- Client relationship management
- Project management
- Complex problem solver
- Time Management
- Multi-tasking
- Social Marketing
- Strong decision maker
- Self-Motivation
- Team Player
Languages
English
Afrikaans
Custom
- Music
- Art
- Spending quality time with loved-ones
- Movies
Interests
- Music
- People
- Watching Movies
Timeline
Commercial Insurance Broker
OutSurance
02.2025 - Current
Sales
Wrap-City Signs / RCBF Signs
01.2020 - Current
Full time Musician
1925Band
01.2017 - Current
Teaching
Joy Academy
01.2015 - 01.2017
Sales, Customer Service Representative, Service Manager, Teller, ATM Custodian
First National Bank
01.2007 - 01.2015
RE5 Certificate - Financial
Leselo
Certificate of Higher Education - Banking, Accounting, Basic Principles of law, Business Management, Money Laundering, Customer Service, Marketing
Damelin