Jefestine Frans
Administrator
Cape Town,Western Cape
Summary
Dedicated and enthusiastic professional eager to apply theoretical knowledge and skills in a real world setting. I recently completed my NQF 5 certification in business analysis support practice. I also completed four Udemy certifications in Human resources. I am passionate about creating a positive working environment and fostering employee growth. I am excited to learn from experienced professionals and contribute to a dynamic organization.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Administrator
Direct Axis
Cape Town
11.2019 - Current
- Dealing with all Debt Review documents
- Liaising directly with Debt Counsellors offices
- Follow up on outstanding documents and payments
- Dealing with Court and Consent Order documents
- Adjusting financials on accounts
- Assisting with Debt Review related queries
- Resolve debtors queries within set timelines, to ensure turn around times are met
- Im
- Collating QA results
- Stand in 2IC when team leader has been on leave
Debt Negotiator
Direct Axis
04.2014 - 10.2019
- Calling clients to make payment arrangements on arrear accounts
- Ensuring that daily and monthly targets are met
- Stand in 2ic when team leader was on leave
- Doing team stats and updating score cards
Loan Specialist
Direct Axis
09.2016 - 12.2017
- Calling existing clients to offer finance
Education
Grade 12 - Matric
Steenberg High School
Cape Town, South Africa 04.2001 -
Business Analysis Support Practice NQF 5
Novia One Business School
Sandton, South Africa 04.2001 -
Skills
Active listening
Customer service
Leadership skills
Team work and collaboration
Resilience and Adaptability
Reliability
Reporting and documentation
Languages
English, Afrikaans
Accomplishments
Imagine beyond mentorship program in Human Resources (August 2023 - February 2024)
Certification
Learn HR fundamentals for a career in Human resources
Timeline
Administrator
Direct Axis
11.2019 - Current
Loan Specialist
Direct Axis
09.2016 - 12.2017
Debt Negotiator
Direct Axis
04.2014 - 10.2019
Grade 12 - Matric
Steenberg High School
04.2001 -
Business Analysis Support Practice NQF 5
Novia One Business School
04.2001 -