Jeevarathnum Moodley

• Maintaining Records:Keeping accurate records of customer accounts, including amounts owed, payments received, and any credits or adjustments.
• Issuing Statements:

Preparing and distributing customer statements, either

monthly or weekly, outlining outstanding balances and

payment details.

• Following Up on Outstanding Balances:Identifying overdue accounts, contacting customers to request payment, and documenting follow-up actions.
• Customer Service:Addressing customer queries related to their accounts, resolving discrepancies, and providing excellent customer service.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Reduced errors in data entry through rigorous attention to detail and double-checking work.
• Improved response times to customer inquiries, implementing new filing system for quicker access to information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained filing system and organized customer documents for easy retrieval of information.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Acted as a liaison between users and other IT departments during large-scale system upgrades or implementations.
• Managed high call volumes, maintaining professionalism and composure under pressure.
• Collaborated with IT department to implement system improvements based on help desk feedback.
• Provided exceptional customer service through active listening and empathetic communication skills.
• Improved ticket resolution rates with thorough troubleshooting and problem-solving skills.
• Streamlined help desk operations for increased efficiency and faster response times to user requests.