JEDAIAH CHAMA
LUSAKA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
ACT-FRONTLINE SUPERVISOR
PICK N PAY
Lusaka
05.2021 - Current
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving frotline issues.
- Handled alot of calls per day to address customer inquiries and concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported loss prevention goals by monitoring shopper behavior.
CASHIER
PICK N PAY
Lusaka
02.2018 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
BBA - Business Administration
CAVENDISH UNIVERSITY
LUSAKA01.2024
Skills
- Knowledge of supervisory concepts
- Active Listening
- Dependable and Responsible
- Problem-Solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Accomplishments
- Three time employee of the month winner
- Supervised frontline staffs members.
Languages
English
Timeline
ACT-FRONTLINE SUPERVISOR
PICK N PAY
05.2021 - Current
CASHIER
PICK N PAY
02.2018 - Current
BBA - Business Administration
CAVENDISH UNIVERSITY
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